25/07/2024
4/5
Very nice hotel. The building is modern and stylish and in a really lovely position. It is a 20-30 minute walk into the old town or a slightly quicker journey using the free public transport. The nearest bus/tram stop is a 5-10 minute walk but is an easy route and mostly through the old fort complex. I think we ended up thinking this was a perfect place to stay, as there seemed to be very few hotels in the old town and certainly none offering the more modern benefits of this hotel. It was nice to return from the bustle of the touristy old town. The views afforded by the Level Room with City View were superb. It was quite fascinating to visit the city and then be able to see, quite literally, everywhere you had been from your hotel window! Worth the uplift if your budget allows. The Level Lounge which is included with any Level room is a small lounge with complimentary drinks and snacks. This was always fully stocked when we visited and features small snack items and finger food, like small sandwiches, fresh fruit, cakes, Haribo-style sweets, juices, tea and coffee and a few alcoholic options. This is certainly a nice perk but probably not worth the upgrade cost alone if not inclusive of the view mentioned above. Both our room and bathroom were large and kept spotlessly clean and tidy. The bed was super comfy and the aircon kept the room at a perfect temperature. We were disappointed that we had a shower over a bath rather than a walk in shower shown on the booking pictures, but perhaps we should have requested this in advance. Breakfast was about as good as hotel buffets get. Very large selection including all the usual staples and a very nice cooked breakfast selection. Eggs can be made to order. They have an abundance of coffee machines, which was very much appreciated on the day we had breakfast late and the room was very busy. The staff were all friendly and helpful and on hand at all times. However, regarding the 2 stars for service - if the hotel is reading this, please give some consideration to training your staff to have better awareness around inclusivity. The young attendant we were checked in by made a terrible faux pas by asking us if our booking was correct and we indeed mean to have one room with a double bed. As a gay couple this is at best just a little humiliating and at worst borderline offensive. Sadly, we are use to this kind of experience so it didn't ruin our stay, but certainly something that shouldn't really happen. Otherwise, highly recommended hotel.
25/07/2024
4/5
Es un hotel 🏩 que está a 20 ' del centro. El restaurante está bien ( D' Gaart), excelente y muy amable servicio de : Gregory y la chica francesa ( joalianne). La habitación está bien, le faltó un mínimo a la limpieza, pero en términos generales está bien. En recepción, buena atención de una chica (Canaria) de Jaume y un chico Luxemburgués. He ido dos años consecutivamente y en líneas generales, volveré. Me gusta.
24/07/2024
5/5
Very good amazing recepción staff Rachel friendly Breakfast very good quality Tiago and Francis the chef all the staff working on the floor
23/07/2024
5/5
Otel çok güzel, temiz, odalar geniş. Önünden geçen ücretsiz metro ile ulaşım kolay.
20/07/2024
5/5
J'aime beaucoup la visitée au musée mudam.
In the Kirchberg district, well connected by public transport to the urban centre
Opposite the Luxembourg ECC and alongside the Philharmonic and the MUDAM
Breakfast, lunch and dinner with international flavours and Mediterranean influences
With exclusive services and access to The Level Lounge
With a gym, Finnish sauna, Turkish bath and relaxation area
Elegant facilities with space for up to 150 people and an expert team of event organisers