Zel Punta Cana - All Suites

“Amazing place! Wonderful atmosphere! Special thanks to Jose, Alvaro, Romina and Willanda, Victor and Emanuel. You are the best! We love you!”

“Overall, we had a decent stay with a mix of positives and some areas that could definitely be improved. The highlights were the cleanliness of the bathrooms, including both the lobby and pool washrooms, which were consistently well maintained. The suites are spacious and comfortable, and the balcony was a really nice feature to have, though it would have been even better with more than one chair. The beds were especially comfortable and made for a great night’s sleep. When it came to dining, the experience was mixed. The on site steakhouse was excellent and stood out as the best option, while the Thai food offerings unfortunately missed the mark and were quite disappointing. Although one night at the steak house the rib they gave me was ALL fat. Service was inconsistent throughout the stay. Some front desk staff were helpful, but others were not very accommodating, and the level of service seemed to vary quite a bit. We also noticed that if you were not assigned a concierge, the overall experience felt less attentive. There were moments where staff avoided eye contact or did not acknowledge guests, which impacted the overall impression. Communication could also be a challenge at times. Housekeeping was another area that could use improvement. There was at least one day where cleaning was minimal, and we also noticed a lack of basic items like hand towels. It was also inconvenient that change was not readily available when needed. In summary, the property itself has great potential with spacious rooms and comfortable amenities, but improving consistency in service and attention to detail would make a big difference in the overall guest experience.”

“Nous avons passé un très bon séjour au Zel Punta Cana. Les chambres sont superbes, très confortables et bien entretenues. Les différentes piscines sont bien espacées, ce qui permet de profiter du calme et de se détendre tranquillement sans avoir l’impression d’être les uns sur les autres. Le petit déjeuner est excellent et les restaurants sont vraiment très bons. L’endroit dans son ensemble est magnifique, très agréable et parfaitement entretenu. Le personnel est souriant et agréable tout au long du séjour. Un grand merci à Pedro pour sa gentillesse et son professionnalisme ! La salle de sport est également très correcte et bien équipée. Quelques points négatifs malgré tout : lors du check-in, nous n’avons pas eu beaucoup d’explications alors que c’était notre première expérience en all inclusive, c’est dommage. Nous avions aussi deux lits jumeaux collés au lieu d’un vrai grand lit. Enfin, le buffet du midi et du soir n’était pas ouvert au début puis à la fin de notre séjour, sans que nous en soyons informés à l’avance, ce qui est regrettable. Malgré ces quelques points, nous gardons un très bon souvenir de cet hôtel et de notre séjour. (Translated by Google) We had a wonderful stay at Zel Punta Cana. The rooms are superb, very comfortable, and well-maintained. The different pools are well-spaced, allowing you to enjoy peace and quiet and relax without feeling crowded. Breakfast is excellent, and the restaurants are truly very good. The resort as a whole is magnificent, very pleasant, and perfectly maintained. The staff is friendly and helpful throughout our stay. A big thank you to Pedro for his kindness and professionalism! The gym is also very good and well-equipped. A few negative points, however: during check-in, we didn't receive much explanation, which was a shame, as it was our first all-inclusive experience. We also had two twin beds pushed together instead of a proper double bed. Finally, the lunch and dinner buffets were closed at the beginning and end of our stay, without any prior notification, which was regrettable. Despite these few points, we have very fond memories of this hotel and our stay.”

“Great stay! First time doing an all inclusive and lucky it was at Zel! Totally loved their beach club and just posted up there most of our trip! Definitely ask for Ricardo or Greg, they will know what you want before you even ask!”

“Ricardo at the Negori beach club is your guy if you need anything! The best service!!! Cheers!”