What are the time limits for check-in and check-out?

Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.

What are the contact details?

You can contact this accommodation by calling +34 922 86 90 00 or by sending an e-mail to gran.melia.palacio.isora@melia.com.

What is the address of the accommodation?

It is located at Avenida Los Océanos, s/n, Alcalá, Tenerife, 38686 Spain.

Will I have Free Wi-Fi?

Yes, guests staying at the hotel have free Wi-Fi throughout the hotel.

What services does the accommodation offer?

Among the services offered are: Rooftop area, Signature restaurant, Bali bed, Heated pool, Infinity pool, Outdoor swimming pool, Rooftop pool, Direct access to the beach.

Are there any exclusive services?

Yes. Enjoy a world of exclusivity and sophistication with our Treat yourself to an immersive experience with the RedLevel luxury service service. Superior quality and exceptional details await you to make your stay even more special.

How many restaurants and bars are there?

The accommodation has a wide range of dining options which you can try in any of its 16 restaurants and bars.

What are the benefits of being a MeliáRewards member?

MeliáRewards is our loyalty programme, and offers members a range of exclusive benefits and special offers. Belonging means you get more: more value, because you get points, surprises and discounts; more possibilities, because you can earn and redeem your points in thousands of ways; and more time, because you become our top priority.

How can I make sure I get the best rate?

With Meliá, you will always have the best rate guaranteed. So, if you find an offer with the same conditions at a lower rate (dates, room type, etc.) somewhere else, we will match the offer and give you the best rate. You just need to contact Customer Service, and we will be happy to arrange it for you.

How much does it cost to stay at Gran Meliá Palacio de Isora?

Rates at Gran Meliá Palacio de Isora can vary depending on the type of stay. The selected dates, room type, or other conditions will determine the final rate. Choose the dates that best suit you, and we will show you the available rates and prices for this hotel.

Tenerife - Guia de Isora, Spain

Gran Meliá Palacio de Isora

Avenida Los Océanos, s/n, Alcalá, Tenerife - Guia de Isora|

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4.4 (5504 reviews)

A climate of eternal spring at the foot of Teide

On the shores of the Atlantic Ocean and at the foot of Teide, a magical experience awaits you amidst the natural magnetism of Tenerife. A five-star resort that captures the island's natural beauty and boasts the longest infinity pool in all of Europe.

Perfectly integrated into an exceptional natural setting on the beachfront, Gran Meliá Palacio de Isora is one of the most exclusive resorts in Tenerife. An oasis of tranquility thanks to its saltwater infinity pool, its 2000 m2 spa, and suites with the most exclusive RedLevel distinction. It also stands out for its gastronomic concept at the Dos Naifes by Jorge Peñate restaurant, awarded a Sol Repsol 2025. Chefs Jorge Peñate and Luis Martín have created a unique proposal in the Canary Islands that champions marine biodiversity and local seafood.

Accommodation

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Hotel room with bed, wood accents, wicker light, mirror reflecting balcony.

Modern tropical hotel room with balcony, dining area, wicker chairs, palm view.

Modern hotel bedroom with white bed, wooden nightstand, wicker lamp, sheer curtains.

Luxurious bathroom with dual sinks, white tub, wood vanity, and mosaic tiles.

a room with a bed and chairs and a table

a bed with white sheets and a lamp on a table

Treat yourself to an immersive experience with the RedLevel luxury service

RedLevel, the essence of luxury. An oasis of exclusivity with unique benefits and private areas, where you can share memorable experiences with your family or take refuge in spaces for adults only.

Discover RedLevel services

a hammocks on a lawn with palm trees and a couple of people

Exclusive packages

Romantic getaway break

Celebrate your love with a bottle of cava and fresh fruit.

Sports courts

Enjoy the hotel tennis or paddle tennis courts.

Parking

Park your vehicle in the hotel car park.

a black van parked in front of a building

Transfer to and from the airport in a private vehicle included.

Transfer to and from the airport in a private vehicle included. Please, contact the hotel for more information.

Resort private pool with loungers, tropical garden, and thatched gazebo.

Private Breakfast in your Villa

Private breakfast in the privacy of your Villa with a choice of dishes and personalized attention. Served indoors or outdoors in the gazebo or on the terrace and can be personalized for an even more exclusive experience.

Enjoy 10 % off food at the DOS NAIFES (+16) restaurant.

Enjoy a discount on food in DOS NAIFES (+16) restaurant. Subject to certain restrictions and restaurant opening hours. Please ask at reception on arrival.

Macarons in cloches, white calla lilies, monstera on a glass side table.

Welcome gift in RedLevel Suites and Villas

Receive a complimentary welcome gift during your stay in your Villa or RedLevel Suite.

Entrance to the spa for all-inclusive bookings

Free entrance to the water circuit

a large hotel with a pool and palm trees

Highlighted Services

Pet-friendly holidays

Enjoy a life well lived in this exclusive pet-friendly hotel in Tenerife. An atmosphere of distinction and hospitality, where your pet will enjoy walks through public areas and natural and organic amenities, among many other perks. To book a stay with your dog, please go to the booking process, choose your room category, rate, and add the extra pet friendly service. See terms and conditions.

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a massage tables with white sheets on it

Spa

Subtle alchemy between highly efficient products created by Clarins, manual massage techniques and a sensorial environment that seeks the deepest well-being. Delicate aromas born from a combination of aromatherapy, personalised music, creamy textures, manual application, tasting of herbal teas... Genuine pleasure for all the senses.

Swimming pools

Our resort boasts five outdoor swimming pools: the largest saltwater infinity pool in a hotel in Europe, a separate family pool, a children's pool with a pirate ship and a splash park, two adults-only pools, one of them exclusive to RedLevel guests. A paradise during your holidays in the Canary Islands.

Gym

Work out in our stunning gym with modern facilities and qualified personnel. It also offers personal training services, nutritional guidance and customised training programmes (extra charge).

Services and facilities

Discover a wide selection of services and facilities designed to make your stay effortlessly comfortable and truly enjoyable.

Rooftop area
Signature restaurant
Bali bed
Heated pool
Infinity pool
Outdoor swimming pool
Rooftop pool
Direct access to the beach

Outstanding recognitions

Ecostars®

Ecostars® is the leading global sustainability certification, an innovative platform and AI-powered 360 ESG Management Hub for hotels and hotel chains’ CSR departments.

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Activities

Tennis and Paddle Courts

Unleash your competitive spirit on our tennis and paddle courts, where every match is a perfect mix of fun and fitness. Surrounded by stunning views, they are the ideal setting to serve, rally, and enjoy the game like never before.

Splash Park

A colourful 199 m2 water playground that takes our resort’s family experience to the next level. A fun splash park with water jets, slide and interactive fountains that the little ones will absolutely love.

Family fun

At Gran Meliá Palacio de Isora we focus on creating unique moments. That’s why we have created a number of special activities and workshops for the whole family, from our Baby Club for the little ones to our Mini Club, where the kids will enjoy all the different activities they can share with the family.

a fountain in a courtyard with trees and a dome

Evening entertainment

The Atlantic Plaza takes on a life of its own at night. Enjoy our entertainment team, live music, bands and exclusive panoramic shows that use the entire Atlantic Plaza, creating an experience you will never forget.

a body of water with buildings and mountains in the background

Exceptional experiences

Treat yourself to a journey through the cuisine and culture of the Canary Islands with the exceptional experiences offered at the Gran Meliá Palacio de Isora, such as stargazing during an astronomical evening, discovering the origins of the island with a speleologist, a paragliding experience or sailing the seas and enjoying a day of fishing.

a rocky beach with buildings and a body of water

Scuba diving

Crystal-clear waters and a fascinating underwater ecosystem. The island has endless diving areas suitable for divers of all levels. Whether you are looking for an unforgettable experience or if you are passionate about scuba diving, our diving centre provides a wide range of courses, excursions and much more.

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