Meliá White House

Great location close to Regents Park, clean and pleasant room, fantastic breakfast buffet.

Where to start… we booked a three night stay through booking.com in a hotel room.. or so we thought until we arrived and we were put in an apartment room. The apartment room was honestly awful, it smelt of smoke, it was run down, dirty, the bathroom was not clean with stains everywhere and the part of the floor tile was broken. It’s not what was advertised on the pictures when we booked online. My partner went back to reception to discuss the issue with our booking and they were aware that this was a common problem because they video recorded my partners phone with the original booking pages on, I’m assuming as evidence? Just to note, nowhere on the booking said apartment, it was named ‘studio room’. We then had to pay an extra £350 to be moved into one of their hotel rooms. We were given one drink token between the two of us as a nice gesture but it doesn’t really cut it. Once we got to the hotel room, it was obviously a lot nicer than the apartment room, however, the bathroom was still not clean?! The room was on the first floor, and just as a heads up, it is noisy. I think we were located above the bar because until about 1am each night we had music booming through the room. We didn’t want to make another complaint given the issues we’d already faced because to be honest, we didn’t have the energy to and didn’t want to have to move rooms.. again. Overall, we were extremely disappointed and let down by the Meliá on this occasion. It is not a 4 star hotel. We booked this as a treat for ourselves, under the assumption it was a more luxury stay and I wish we would’ve stayed with our usual premier inn hub, as we’ve never had issues with them, like we have with the Melia.

Wir waren nicht das erste Mal im Hotel, welches durch nettes Design und Ausstattung und vor allem durch die zentrale Lage besticht. Das Personal ist extrem FREUDLICH und HILFSBEREIT. Dieses mal Premium-Zimmer und The Level Zimmer. Hat sich für uns sehr susgezahlt. Super Frühstück und Lounge-Erlebnis.

want to start this review by recognizing and thanking Amaca, who truly saved our vacation after a very bad experience with the Hopper app. We believed we had booked a hotel room, as that’s what the photos showed; however, upon arrival at the hotel, we were informed that it was actually an apartment. When we got to the apartment, we were extremely shocked. It was nothing like what we had booked and, unfortunately, it was far below the standards of a Meliá hotel. Beyond the app’s mistake, the most concerning issue was the cleanliness and overall condition in which the apartment was delivered. Despite several complaints, no one from the staff was willing to help, listen, or take any action regarding the situation. The only person who truly took the time to assist us was Amaca. She listened carefully, reviewed the photos, and understood how unpleasant the situation was. Not only did she provide a solution, but she did so with an incredible attitude—kind, professional, and genuinely helpful. The following day, she even took the time to send us an email to check that everything was okay, something no one else from the staff did. They should definitely have more people like her: proactive, empathetic, customer-focused, and truly committed to excellent service. The apartment we were initially given was a terrible experience, and honestly, I wouldn’t even rate it half a star. The rating I am giving is solely because of Amaca. The second room we were moved to is the one I am actually rating. As for the service, if it weren’t for Amaca, I would also give less than half a star—but she truly deserves full marks. The apartment we were given was a terrible experience, but thanks to Amaca, we were able to forget that bad moment. Her attitude, her smile, and her willingness to help made all the difference. As a recommendation, I strongly suggest booking only the hotel rooms at Meliá White House and avoiding the apartments. First picture is the hotel room the rest are the apartment ****In the photo of the air filter, you can clearly see the amount of dirt that has accumulated. It appears that this filter has not been changed for years, making it a potential health risk for any guest.

Las habitaciones dejan mucho que desear. Les falta una buena reforma...baños bastante antiguos. El servicio en recepción del check in no fue bueno... en el checkout mejoró. La ubicación eso si, es perfecta. Puedes ir caminando a un gran número de sitios.