Zel Punta Cana - All Suites

Pros: - Fantastic room, especially if you have a baby thanks to the separate rooms and kitchenette - Very friendly and helpful staff, again especially if you have a baby! He loved being entertained by the staff. - Excellent pool and gardens. - Restaurants: Nokkyo, Tacorini, Neguri beach club and Breakfast buffet all good - Maintenance issues were resolved quickly - Nice beach and sea - Excellent gym and free classes - Excellent cocktails Cons to improve: - The cot we pre-booked and confirmed for the room wasn't there when we arrived. Our baby had to sleep first part of the night on the floor... - The room wasn't clean on arrival, particularly the bathroom, with hairs in the bath (didn't look like it had been cleaned at all) and dirty taps. We had to clean this ourselves to make safe for the baby - Volcan restaurant is very disappointing. Below average food and the service was shockingly bad, particularly in comparison to Nokkyo - Food buffet is average to poor for lunch and dinner. - Not enough beds on the beach unless you get down at 7am... What's more annoying is there are some premium beds available at an extra 50 dollar charge. Very disappointing to be charged extra for their own inadequacy - A lot of plastic bottles and no recycling option. Bit ironic to then be showing the Earth Day movie - The transfer service booked by the hotel was poor. Low quality vehicle with limited safety belts. Confusion around the payment being full covered via the first trip even though we clarified this via email. Pressure to "provide good tip" from first driver. Limited English. And initially dropped off at the wrong terminal.

We liked the experience. Stefanie and Louis were great servers at Tacorini restaurant - full of joy,fast service paired with great recommendations. Great vibe overall.

El hotel es muy bonito y la comida en la playa y en las cenas muy buena , la atención de Juan estupenda . Lo único malo fue que el buffet es muy pequeño y de baja calidad, la playa necesita muchas más tumbonas ya que si no te das prisa terminas con una toalla en la arena . El transporte es rápido a la playa por lo que a pesar de esas dos cosas pudimos disfrutar de la estancia .

If you are looking for a quiet atmosphere and a sense of luxury, this is the perfect choice. I also stayed at Lopesan for a few days, but Zel was superior in every aspect and truly perfect.

El hotel realmente es increíble. La experiencia de pintar tu totebag es muy recomendable!!!!