Paradisus by Meliá Bali

We have just returned from our trip to Paradisus, where we joined family from all around the world for an annual meet up in Bali. We were overall happy with our stay at Paradisus but feel there are many things that need improving on. The renovation of the Meliá hotel is beautiful, it has several amazing (but expensive) restaurants and a great pool area, we had small children so the main pool area was perfect for their little legs, as well as the adults that could lounge on the pool beanbags in the same area. The staff being balinese locals were undoubtably the friendliest, happiest people ever. I do think that there is a lot of room for improvement though, I had laundry at the reception that I asked to be brought to my room several times over a 4 hour period, eventually I went down myself to collect it. We also requested our luggage be moved to a new room (we changed room half way through the stay when some family members went home) and again this was not collected, 3 hours later I went back to the old room and collected it myself. I received a WhatsApp 1 hour after I collected it to say it has now been collected. The first 2 days at breakfast were very quiet and the staff attended to us amazing. On day 3 a cruise ship arrived which completely overwhelmed the staff, we ordered coffee’s several times and chased them up several times during our breakfast and none arrived. The coffee station was mounded up with drinks and the staff could not serve them fast enough to please everyone. The tea pots tha we ordered everyday arrived cold, so the teabag would not soak. The rooms were presented beautifully, the design was very fitting with the surroundings of nusadua. We did have a problem with dampness in the room though, we had the aircon set to 19 and the balcony door always closed but there was a constant damp feeling to everything in the room, this made it very uncomfortable to get into bed. The bedding/towels felt like they were wet. The second room that we moved to also had a musky damp smell to it, the staff did call up and ask what the smell was like, so I assumed it was something that they were already sorting out. My father injured himself on a bike ride during our stay and the pool staff that were first to attend to him and the medical staff that treated him were amazing. I can not fault how quickly they acted, how professional and caring they all were. They even left a message on the bed, wishing him a speedy recovery with a chocolate desert. The on-site medical facility made it very quick and easy to get any treatment done and spared us the trip to the hospital, Thank you to the staff that treated him. I have stayed at several of the 5* resorts around this area/uluwatu and think that there are better options for the price you pay, although the resort is beautiful, south bali has many resorts, where the stays have been perfect.

Wow….what a place! The hotel is beautiful and sits in amazing gardens with great facilities. The pools, restaurants, gym, kids clubs, spa are all 10/10. The Staff always going the extra mile and provided excellent service. Rooms are very spacious and finished to the highest standard. Safe/ mini fridge/ smart tv / ambient lighting/ powerful showers / ample wardrobe space. < 5min walk to Bali collection (plenty of additional shops and restaurants) Thank you for an amazing stay- relaxed and recharged!!

Stay 3 malem disini dan betah banget banyak sekali activity nya , pertama kali batik art dan yoga di dekat pantai bersama bli Swastika ramah dan informatif sekali ⭐️⭐️⭐️⭐️⭐️

We finished off our stay in Bali at this property and it was the perfect way to end our holiday! The stay was amazing especially Adi and Juli… food was good, but a little pricey. If you are looking for a chilled beach vibe in Nusa Dua, The Reserve is the way to go. I just met with Oka and Arta they are the best! Arta was teaching us the language and taking care of us while Oka spent time making me feel comfortable while we talked about America and how to relax! These are the people tha make your resort a 5 star place!!! Cheers

My favorite resort in Bali—and truly because of the people. We’ve been coming to Bali for over 10 years, often with our kids, and this resort keeps us coming back. It’s beautiful and has kept its authentic Bali character even after the renovation—but what really makes this place special is the team. The kids club is incredible, and it’s all thanks to Sesih and Maria. They are absolutely exceptional—so warm, personable, and genuinely caring. They connect with each child so naturally and are amazing with different personalities. As a parent, what stood out most is how safe and well cared for my kids felt, while still having so much fun. My kids constantly wanted to be at the club or roasting marshmallows on the beach with them—that says everything. I also want to highlight Aris at Kanna restaurant. He went above and beyond for our family—attentive, kind, and so patient with my kids. He made every meal feel easy and enjoyable, which is not always the case when dining with children! This resort is special because of people like Sesih, Maria, and Aris. They are the reason we will keep coming back. We truly can’t wait to return.