Paradisus La Perla - Adults Only - Riviera Maya

Muy bien logrado el ambiente para adultos. Sofisticado y bonito. Yo pasé a conocerlo, ya que viajé con mi familia y me hospedaba en la parte "familiar". Pero me dió ganas de mandar a mis hijos de vuelta y pasar unos días ahí con mi mujer jaja

Al hotel ya le hace falta su renovación, cuando llegamos las puertas corredizas que separan el baño del resto de la habitación estaban caídas y tuvimos que pedir que Mantenimiento las reparara, me cuesta trabajo entender como la mucama no reportó esta situación después de “limpiar” el cuarto. Al otro día se descompuso la caja de seguridad y nuevamente pedimos a Mantenimiento la reparación. Por otro lado, hay que presionar para que el servibar se resurtiera correctamente. Los restaurantes de reservación son buenos a secas, pero no son lo que se espera en un hotel de esta categoría. Las actividades nocturnas son diversas y divertidas. El SPA no tiene elevador y el ambiente no es tan silencioso como se esperaría. Lo rescatable son las islas de helados y café. Sin embargo, no regresaré a hoteles de esta cadena. Falta mucho entrenamiento y empoderamiento al personal que te haga sentir bien atendido.

I can’t speak highly enough of the Paradisus La Perla, everything from beginning to end was of the highest class; the staff friendly and attentive, the location and building are beautiful and airy and the food from the buffet to every restaurant serve delicious food in amazing quality and quantity. The one blight on the otherwise perfect vista is the Sal Steak Cave, and here, while they were keen to point out that they were separate to the resort, served ridiculously overpriced steaks, drinks (including water) and vegetables with an antipathy which was inverse to the price. I would encourage everyone to come and enjoy this wonderful resort but steer clear of the Steak Cave as if their life depended on it, the bitter taste was not just due to the undercooked brussel sprouts! But despite our poor experience at the steak cave the service elsewhere was of the highest order, in particular Sharia, Paloma and Felicitas at the Hadar restaurant and Francisco at the Flora restaurant who were all so welcoming and attentive.

An amazing place to retreat from the hustle and bustle of life - highly recommend the adults only experience.

Beautiful property in jungle setting. You do drive through sketchy areas to get there. Rooms were classy and spacious but if you stay poolside the DJ plays loud music until 7 when the pool and the poolbar shuts down. Food was great overall but Sal steakhouse was extra charge and service was very very slow. Staff was excellent, especially Viktor working the beach. There are free cabanas around the Quiet Pool so take advantage if you have the chance. You also have access to family side which had more restaurants/pools and chairs. We had a couple issues with our room initially but they were quick to resolve and offered a credit for the trouble. Highly recommend, worth it!