Family Concierge at Paradisus La Esmeralda ***** -   Playa del Carmen

  • Booking:
  • Germany 01802 12 17 23
  • United Kingdom 0808 234 1953
  • France 0800 919 130
  • Italy 800 788 333
  • Portugal 800 83 40 38
  • Holland 0800 022 8608
  • other countries

Map & Location

5ª Avenida, Playa del Carmen
Ciudad del Carmen


N +20º 38' 49.70" / W -87º 3' 24.83"

Contact information

Tel: (52) 984 8773900Fax:

Check-in after 15:00h

Check-out until 12:00h

HomeHotels in MexicoHotels in Playa del CarmenFamily Concierge at Paradisus La Esmeralda *****

Personalized luxury customized for each member of the family

kids free
  • Luxurious Family Suites
  • Private swimming pool and beach area with concierge service
  • Enrichment activities from daily life organized especially for your family
  • Complimentary cell phone during the stay for continual contact with our attentive teams of concierges
  • Elegant VIP hall with private check-in and check-out taking into account the children. Daily continental breakfast and snacks until 11 PM.
  • Special amenities for children in the Suites including bathrobes and slippers.
  • “Bathtime Fun” whirlpool set-up.
  • Turndown service with milk and cookies.
  • Personalized mini-bar with drinks and snacks for children.
  • "Welcome" beach kit for children from Paradisus
  • PS2™, XBox 360™ or Wii™ available in the Suite on request.
  • Heated pool.
  • Access to the restaurant Olio exclusively for guests of Family Concierge.
  • Aromatherapy menu for children.
  • Nespresso coffee machine in the Suite.
  • Access to all facilities of Paradisus Playa del Carmen La Esmeralda.

Hotel Description

A spectacular private bay with tropical lushness is home to Family Concierge at Paradisus La Esmeralda, which as the name indicates is a paradise. Experience this beach hotel all-inclusively, with its promise of all-inclusive fun.  This superior luxury resort on the Riviera Maya combines a spectacular Caribbean landscape with first-class facilities such as the Family Concierge, treatments at the YHI Spa and modern conference halls with a flexible design, equipped with avant-garde technology. In addition, enjoy wonderful one-day excursions such as diving and the iconic Mayan pyramids.

At only 45 minutes in car from the international airport of Cancún, and near architectural gems such as Tulum, Chichén Itzá and Cobá, the resort offers the best adventures outside of the hotel.  For those in search of experiences a little bit closer to the hotel's luxury, we offer unforgettable international cuisine in 14 restaurants and 16 bars.  Right on the water and surrounded by the protected mangroves, Family Concierge at Paradisus La Esmeralda is on a different level from anything you have experienced before.


  • Spectacular views, an unsurpassed design centered on the guests, enriching experiences, protected beaches and a first-class culinary program are all good reasons to believe that Family Concierge at Paradisus La Esmeralda is the best family hotel in Playa del Carmen
  • Family-oriented details including child-sized amenities make sure every member of the family has a Special experience


  • Impeccably decorated, luxurious Suites with rain showers and immersion bathtubs that make us a repeat destination for demanding customers.
  • The guests of Family Concierge will enjoy the exclusive use of the Family Concierge welcome lounge and the restaurant Hydro Grill, in addition to a private swimming pool and preferential booking at the restaurants and the YHI Spa.
  • The littlest guests will enjoy a special welcome full of surprises such as colorful and comfortable small furniture, juice, milk, and snacks selected especially for them.


  • International cuisine is the order of the day thanks to 14 restaurants and 16 bars. Guests can try a new menu every night of the week, thanks to our incredible food service team who take pride in surpassing the needs, desires and passions of our guests.
  • Japanese, South American, Mexican and Mediterranean cuisine are some of the world's most treasured culinary options, and guest can find them all side by side at this heavenly resort in Playa del Carmen.


  • This property was designed to provide relaxation, and the beaches of Playa del Carmen offer the perfect scenario for this, but after visiting the YHI Spa spanning 20,000 square feet, you can enjoy a completely new level of rejuvenation.
  • YHI offers spa treatments, dry and wet saunas, group classes and much more. Take care of your personal well-being.


  • Enjoy this all-inclusive resort, located at only 45 minutes from the international airport of Cancún and only a few steps from the immaculate white-sand Caribbean beaches. The hotel is also close to tourist attractions such as the modern shopping district of Playa del Carmen, Fifth Avenue (you can take a taxi or opt for a twenty minute walk along the beach) and famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá.
  • Diving, golf, Mayan pyramids, everything is possible during your stay at the luxurious Family Concierge at Paradisus La Esmeralda.

Top 5 Reasons to Book on and Get the Experience You Deserve

  • Free upgrade to the next room category. (subject to availability)
  • Welcome amenity and personalized letter.
  • Water ritual at YHI SPA. (for 2 people)
  • Special discount at Grand Coral Golf Course.
  • Farewell handcraft gift. (1 per room)

Hotel services and awards

All inclusive The all-inclusive service at Meliá Hotels International ensures you have everything you need to enjoy a truly unforgettable stay.
Family Concierge The unique "Family Concierge" service option that provides everything a family needs for a perfect vacation.
Yhi Spa Exclusive spa service with innovative new treatments for the purification of the body, balance of the mind and cultivation of the soul. A total experience for the 5 senses located within the hotel.

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