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This legal notice (hereinafter "Legal Notice") are designed to regulate the use of the Internet portal service "www.melia.com" (hereinafter, the "website"). We recommend you read these terms carefully before using the website.
To comply with the provisions of Law 34/2002 of July 11 on information society and electronic commerce services, the general information of the website is as follows:
Access to and/or use of the website implies the condition of website user and acceptance from that moment in full and without reservation of these Terms and Conditions and any applicable Special Conditions which might supplement, modify or replace the General Conditions for certain website services and content. Prior to the use of the services offered by the website, it is therefore recommended that the user carefully read all relevant Conditions.
Use of the website is also subject to all other notices, regulations and instructions made known to the user by MELIA by any means which may substitute, complete and/or modify this Legal Notice. For greater flexibility in the operation of the website for the benefit of users, MELIA may modify the services provided and any aspect of the website as well as operating, technical and service conditions for use of the website services.
The user agrees to use the website and its services and content in a manner consistent with current legislation, morals, good customs and public order, and not to contravene the provisions of this legal notice and those that may complement, modify or replace these provisions. Consequently, the user must not use the website or its services and content for any illegal purposes or purposes harmful to the rights and/or interests of MELIA or third parties which in any way harm the normal operation of the website or its services for the rest of its users, MELIA and/or its image.
In general the provision of the services does not require prior subscription or registration of users. However, MELIA may condition the use of some of the services upon completion of the corresponding user registration or forms. In all cases, registration will be carried out as expressly indicated in the service or in the special conditions governing it, and the user must provide accurate information and keep that information updated at all times. The user shall be solely responsible for any false or inaccurate statements made and any damages caused to MELIA or third parties by the information provided.
With respect to content (information, texts, images, sound files, photos, designs, etc), it remains prohibited:
Use of the website is under the sole and exclusive responsibility of the user, MELIA being expressly exonerated with regard to any damages and/or injury caused to the user or third parties by any use not in line with the provisions of this Legal Notice and the specific conditions that in each case would apply. This responsibility includes the use by the user or any third party of any passwords or similar codes assigned for accessing the website, if any, or any of its services.
Without limiting the foregoing, MELIA reserves the right to refuse, without prior notice and at any time, access to the website to users who violate these terms, or the particular terms in each case as they are applicable and for any breach of law, morals and/or public order.
The exclusion of users does not constitute any waiver by MELIA of any right to conduct any appropriate legal action or compensation to which it may be entitled.
The website may make available to users links to other web sites operated and controlled by third parties. These links have the sole function of making it easier for users to search for information, content and services on the Internet and in no way may be considered a suggestion, recommendation or invitation to visit them. MELIA does not sell, manage, control, nor endorse any content, services, information and data available on such websites.
MELIA thus assumes no liability, either directly or indirectly, for any damages of any kind arising from access, maintenance, use, quality, legality, reliability and usefulness of the content, information , communications, opinions, events, products and services found or offered on websites not managed by MELIA and which are accessible through links on the website.
Any individuals or entities who wish to create a hyperlink from one web page to another Internet portal or any pages on the MELIA website must comply with the following conditions:
All trademarks, trade names or logos of any kind that appear on the website are owned by MELIA or its licensors, and it may not be construed that the use or access to the website and/or the website services gives the user any rights over trademarks, trade names and/or distinctive signs and their use. in particular, the brands included in the Portal are subject to the laws applicable in the field of industrial property, being prohibited their reproduction or use without permission from the owner.
The content and information appearing on the website are the property of or its licensors or MELIA under the provisions of this Legal Notice, and it may not be understood that any of the rights that exist or may exist on any such content or information is being transferred to the user, beyond what is necessary for the correct use of the website and the website services.
MELIA maintains a strong commitment to the protection of Intellectual Property online. To this end, MELIA states that it has applied and implemented high security standards to protect the content posted on its website. However, despite this security, extraordinary situations may arise which are not attributable to MELIA and are beyond the control of MELIA. In this sense, in order to preserve the rights of intellectual property, should any user or third party consider that there has been a violation of their legitimate rights due to the introduction of specific content on the website, they must notify MELIA of such circumstances at the address mentioned above.
The Intellectual Property of the www.melia.com well as any other items considered likely to be subject to the rules of intellectual property, exclusively belong to MELIA, being MELIA the owner of all intellectual property rights.
As the sole owner of the intellectual property rights of the website, MELIA has exclusive rights to ownership of the domain www.melia.com and therefore grant any authorization for the exercise of any activity arising from exploitation rights thereof, and in particular the right of reproduction, public communication, distribution, or transformation, whatever the format used.
Any citation or reference to the industrial property rights of third parties included on the website implies a recognition by MELIA in favour of the holders of those intellectual property rights, not implying their inclusion or reference by the website the existence of any right or responsibility by MELIA with regard to them, having authorized their inclusion and appropriate citation in accordance with the provisions of regulations, with such inclusion not being considered in any way an endorsement or recommendation by MELIA for those brands.
The legitimacy of the intellectual rights relating to the content provided by third parties property is their sole responsibility.
Internet users visiting the website may view the information contained herein and download or reproduce it on their computer systems, provided that the parts copied are not given to any third parties or installed on an Internet-connected server or local network. Except as set out in this Legal Notice, the distribution, modification, cession, public communication or any other act involving all or part of the information published on the website is not permitted without prior authorization from MELIA.
The user must use the content and information contained in the website diligently, correctly, lawfully and, in particular, solely for personal, non-commercial use, provided they do not delete or modify any content or any mention of sources, copyright and other data identifying MELIA or the rights of third parties in its original form. The copying, distribution or publication of any kind of the content published on the website is prohibited without the prior written permission of MELIA.
MELIA DOES NOT GUARANTEE THE ACCURACY, AVAILABILITY OR CONTINUITY OF WEBSITE SERVICES, AND EXCLUDES ANY RESPONSIBILITY FOR DAMAGES ARISING FROM A LACK OF ACCURACY, AVAILABILITY OR CONTINUITY OF THE WEBSITE OR ITS SERVICES. ALTHOUGH TO THE EXTENT POSSIBLE MHI WILL AIM TO PROVIDE TECHNICAL ASSISTANCE TO ANY USERS AFFECTED BY SUCH LACK OF ACCURACY, AVAILABILITY OR CONTINUITY, AND IMMEDIATELY ATTEMPT TO RECIFY THAT LACK OF ACCURACY, AVAILABILITY OR CONTINUITY BY ALTERNATIVE MEANS, MHI CAN IN NO EVENT BE HELD LIABLE FOR ANY LOSSES OR DAMAGES WHATSOEVER ARISING OUT USE OF THE WEBSITE AND BOOKING SYSTEM. USERS MAY ADDRESS ANY CLAIM AT THE HOTEL RECEPTION OR BY E-MAIL TO firstname.lastname@example.org
MELIA IS NOT RESPONSIBLE FOR ENSURING THE ABSENCE OF ANY VIRUSES OR OTHER ELEMENTS CONTAINED IN ITS CONENT IN THAT MAY CAUSE CHANGES IN USER SOFTWARE OR HARDWARE OR WEBSITE VISITORS AND ASSUMES NO LIABILITY WAHTSOEVER FOR DAMAGES OF ANY NATURE ARISING FROM THE FOREGOING.
Similarly, MELIA provides no warranty nor accepts any liability under any circumstances for damages of any kind that may result from:
Due to the characteristics of the activity and services MELIA offers, and pursuant to the achievement of its objectives, the processing of personal data on users is required to provide the services, as well as the transfer of such data to third parties, including international transfers. To do this, the data will be collected and processed in a file owned by MELIA HOTELS INTERNATIONAL SA, established in Gremio Toneleros, 24, 07009 Palma de Mallorca, Spain. In this sense MELIA guarantees that the personal data is treated confidentially, and applies the strictest security measures required by Spanish legislation on data protection and storage for the treatment thereof.
IN ANY CASE, THE PURPOSE FOR WHICH THE INFORMATION PROVIDED BY USERS IS COLLECTED AND PROCESSED IS SPECIFIED WHEN THE SERVICE IS CONTRACTED THROUGH THE WEBSITE VIA A PRIVACY CLAUSE THAT MUST BE ACCEPTED AT ALL TIMES TO COMPLETE THE CONTRACTING OF THE SERVICE.
Similarly, data owners may, at all times, exercise their right to access the information and their rights to rectification, cancellation and opposition in the terms established in data protection legislation, by writing to the Marketing Department at the above address or via email to email@example.com (Ref. Data Protection). User consent to the processing and transfer of personal data will be revocable at any time without any retroactive effect, as required by Articles 6 and 11 of the Organic Law 15/ 1999 of 13 December on the Protection of Personal Data , through the same mechanism described above.
The current conditions are subject to Spanish law.
Whenever the user is ordinarily resident in a Member State of the European Union, MELIA and the user will expressly waive rights to any other jurisdiction that may apply and will subject themselves to the jurisdiction of the Courts and Tribunals of the residence of the user for any issues or actions which may arise from the provision of services covered by these terms and the interpretation, application, enforcement or breach of the provisions above. If the user is ordinarily resident outside a Member State of the European Union, MHI and the user will expressly waive their rights to any other jurisdiction that may apply and will subject themselves to the jurisdiction of the Courts of Palma de Mallorca, Spain.
What is a cookie?
Cookies are files that contain small amounts of information that are downloaded to users’ devices when they visit a website. This allows us to technically identify information about a user and their device, without any need to directly process their personal data.
Cookies are essential for making the Internet work. They cannot damage users’ devices and their activation in the browser settings can help identify and resolve possible errors in the way the Website works.
Cookies have many purposes, such as making navigation between pages more efficient, remembering your preferences and, in general, collecting information on navigation in order to improve the user experience. They also help ensure that the ads you see online are the most relevant ads for you based on your preferences and interests.
Technical cookies help users move around a website and use its functionality. In general, these cookies enable the different website functionality, make browsing more secure or provide functionalities that have been previously requested by users. As they are required for the operation of the Website, these cookies will be activated by default and their installation cannot be rejected.
MELIÁ may use the cookies required to save your cookie preferences in our systems, stabilise your browsing or make it more secure.
|User session, registration details bookings.||These cookies help guarantee that the website works and that users can interact with it. For example, it allows us to manage user registration, keep sessions active and balance loads on the site, among other things.||During the session, 30 days. 90 days or 365 days depending on the technical function.|
These cookies are required for the correct operation of the Website and cannot therefore be deactivated.
|AB Tasty||These cookies allow us to test different Website designs (text, colours or other changes in general) to identify improvements in navigation and the user experience.||13 months|
|Uidcookie_visitor||This cookie allows us to customise the content of the website and adjust it to the preferences of users in line with the profile prepared through an analysis of their behaviour and interaction with the website. This allows us to improve the user experience by offering the the most useful and relevant options and settings.||3 months|
These cookies allow us to obtain relevant information on Website use and the effectiveness of the available options and content. This helps us introduce improvements based on an analysis of data on the use of services obtained through monitoring and analysing user behaviour, including quantification of the impact of ads. For this we use information such as the number of page views, their frequency and repetition, the duration of the visit, the browser used, the operator that provides the service, the language, the terminal used or the city to which the IP address is assigned. In no case do we use other types of information such as the user's name, surname or email or postal address for this purpose.
You can accept or reject the installation of these cookies.
|Google (GAP)||3 months|
|Uidcookie_visitor||These cookies allow a better understanding of the behaviour and interaction of users with the website, and thus improve the quality of the content and services is offers.
These cookies allow us to show you ads tailored to your tastes and interest, based on an analysis of your browsing habits. This allows us to develop a specific profile and infer which options may best suit your preferences. These cookies mean you will also be able to see MELIÁ ads on third-party websites or platforms.
The advertising cookies we use to show you content that suits your preferences may be our own or from third parties. You can accept or reject the installation of these cookies.
|EUGEN DIGITAL||These cookies are used to optimize the ads sent to users by email and thus offer ads and promotions that are of interest to users, improving the effectiveness of campaigns and their content. To do this, an analysis of the user's browsing is made and a profile prepared according to their preferences and interaction with the website.||90 days|
|Minimum 7 days, maximum 540 days|
|TRIPADVISOR||These cookies are used to optimise the ads on metasearch websites and thus offer ads and promotions of greater interest to users, improving the effectiveness of advertising campaigns and their content. To do this, an analysis of the user's browsing is made and a profile prepared according to their preferences and interaction with the website.||30 days|
|XANDR / APPNEXUS||90 day|
|ZEMANTA / OUTBRAIN||90 days|
Control and deletion of cookies
With the cookie settings tool you can reject or accept cookies that require your consent. You can also can block and delete cookies by changing your browser settings.
Cookies installed on your computer may be allowed, blocked or deleted by changing the browser options on your computer:
Mobile ad settings
As with computer browsers, the preferences in your browser can be set on your mobile device to deactivate or eliminate cookies.
If you want to change the privacy settings, follow the instructions provided by the developer of the browser used on your mobile device.
Below are some examples of links that can help you change the privacy settings on your mobile device:
Ad settings on third-party social media:
By using social media such as Instagram, Facebook or LinkedIn and accepting their legal notices, you may receive advertising from MELIÁ. To be able to show you this advertising we may collect your browsing information using the pixel from the corresponding social media site on our website or using the technology provided by the social media site to upload our database to their platform and thus be able to personalise the ads displayed (in this case, encryption-pseudonymisation measures will be taken).
Below is more information about these technologies on the websites of some of the most relevant social media sites:
If you want to change your social media ad settings you can do so using their own settings panels.
To modify the selected settings: