The Level

Savour the exclusive, personalised experience offered by Meliá Ba Vi Mountain Retreat. A premium service designed for travellers seeking a little extra. Access to private areas, excellent facilities and unique details in your room designed to make you feel even more special.


Succumb to all the temptations of The Level and enjoy a wide range of services and facilities at this hotel in Hanoi. Stay in a The Level room or suite and enjoy numerous benefits, from relaxing in the most select spaces to being pampered by the most exquisite services. You only have to worry about enjoying every minute of your holiday, The Level will take care of all the rest.

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Exclusive benefits

As a The Level guest you get exclusive benefits such as a private breakfast in the Tonkin restaurant from 6:30am to 10:30am, afternoon tea with pastries, tea and coffee in the 1902 Lounge from 2pm to 4pm, and cocktails with premium-brand drinks, sweet and savoury appetisers and tapas in the 1902 Lounge from 5pm to 7pm. In addition to a late check-out until 2pm (subject to availability) and access to a private lounge with a TV and to a meeting room (reservation required and subject to availability), as well as the gym and the retreat service. You can also take a private tour of the French ruins and enjoy the sauna and whirlpool at the YHI Spa (one visit per stay), and fresh fruit in the infinity pool (one service per stay).

The Level in your room

The Level offers unique services that allow you to enjoy your room in even greater comfort. Enjoy a welcome drink on arrival, a pillow menu, a full set of bathroom amenities and a coffee maker with capsules. You will also have an iron and ironing board in your room, as well as free washing and ironing of one item of clothing per room per day.

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  • マウンテンビュー
  • エクストララージベッド
  • 50 m²

Enjoy an ideal stay in Vietnam from this magnificent suite. Luxury, comfort and design merge with the stunning panoramic views of the gardens. The Level service will fill your holiday with pure sophistication.

SUITE スイート

  • マウンテンビュー
  • エクストララージベッド
  • 65 m²

Discover Ba Vi Mountain from this amazing suite. Featuring an open-plan layout and decorated with Mediterranean-style wooden furniture, it offers a bedroom, a lounge and a private balcony.

GRAND SUITE グランドスイート

  • マウンテンビュー
  • エクストララージベッド
  • 95 m²

An unforgettable stay in Vietnam full of luxury and comfort. An open-plan space with a bedroom, a lounge and a large balcony with extraordinary panoramic views of Ba Vi Mountain.

3-BEDROOM POOL VILLA 3‐ベッドルーム・プールヴィラ

  • マウンテンビュー
  • エクストララージベッド
  • 130 m²

Perfect for a family holiday in Vietnam. This villa provides three bedrooms, a private pool, and an outdoor lounge area with views of the lake and Ba Vi Mountain.

5-BEDROOM POOL VILLA 5-ベッドルーム・プールヴィラ

  • マウンテンビュー
  • エクストララージベッド
  • 150 m²

Enjoy a group holiday alongside Ba Vi Mountain. A beautiful villa with 2 separate buildings with a total of five bedrooms. A terrace, a private pool and a lush garden help ensure a dream holiday.