INNSiDE Milano Torre GalFa

EDIT ✍️ My family and I have stayed there for the past three years. Last year, I left an average review due to some issues during our stay. However, the manager promptly reached out and assured me he would personally address any concerns if we chose to return. We decided to give it another try, and the manager not only introduced himself but also ensured that our stay was flawless. The staff was exceptionally attentive, the hotel maintained high standards, and the room service was excellent. The breakfast was delicious, and the rooms were spotless. Everything was outstanding. We highly recommend staying here. —————————- This was our second stay at this hotel in Milan. We had chosen it as our go-to hotel for our annual family trip, based on a pleasant experience last year. However, we were surprised this time around. Upon arrival, we were kindly informed that one of our booked rooms was not ready. When it was finally prepared after a 40-minute delay, we discovered that it lacked slippers and hand wash, which may seem like minor details but collectively added to our dissatisfaction. Additionally, we encountered issues with the TV during our stay. Despite seeking assistance at the reception, the problem persisted even after the security personnel tried their best to resolve it. The reception assured us that an engineer would fix it the next day, but the issue remained unresolved throughout our entire stay, from Monday to Sunday. While most of the staff members were friendly and understanding whenever we raised this concern, on two occasions, some tried to shift the blame onto us, suggesting that the problem was our preference for channels in different languages, which was entirely untrue. Our last interaction with the reception staff (a woman) during check-out was particularly disappointing (this happened today 28/05 at around 11:30am). When asked about our stay, we replied with a simple "okay." However, upon noticing the TV-related comments on their computer, the staff member rudely emphasized that the only available channels were the ones on the TV and refused to address our concerns. Despite our attempts to explain that the issue was with the static and not the channels, even enlisting the help of the exceptional security personnel to clarify in Italian, her attitude remained terrible, and we eventually gave up. Overall, the rooms were clean and pleasant, the breakfast was satisfactory, and the location was decent, although we would have preferred a closer proximity to the shopping streets. While most of the staff made an effort to be helpful, this last encounter overshadowed our overall experience. However, we must commend the outstanding security personnel who understood our dissatisfaction and took the time to speak with us, even assisting us with our luggage. He truly went above and beyond, and we believe he deserves recognition for his exceptional service. Additionally, we suggest that the restaurant serve dishes instead of tapas, but that's just a minor suggestion for improvement.

밀라노 중앙역에서 도보로 5분거리입니다. 호텔이 높은 빌딩에 있기때문에 찾기 쉬워요. 방은 아주 밝고 깨끗합니다. 12층 방이었는데 전망이 아주 훌륭했어요. 바닥도 마루라 너무 좋아요. 냉장고 안 음료수 무료입니다. 샤워실과 화장실 세면대가 분리되어 있어요. 조식은 오믈렛이나 즉석 요리는 없습니다. 제가 묵었던 시기에 요금이 부근 날짜에 비해 너무 비쌌어서 별 하나 뺐습니다. (디자인워크시즌)

Recomiendo el hotel por su diseño moderno y perfecto estado de sus habitaciones, por la cercanía a la estación central y la atención del personal

Das Hotel ist wirklich modern und sehr schön eingerichtet, sowohl die Zimmer als auch die Rezeption oder die Bar. Ich war mit meiner Familie in den Osterferien da und die Verbindungen zu der Innenstadt und allen Wahrzeichen sind zu Fuß gut erreichbar. Das Personal war wirklich sehr freundlich und hilfsbereit, wie ich es gar nicht in anderen Hotels gewohnt war. Alles in allem war es ein sehr toller Urlaub und ein wirklich empfehlenswertes Hotel.

Amazing hotel, exceptional service, perfect location! Love Melia chain ❤️