Meliá Vienna

“One of the most disappointing 5-star hotels I’ve been to. Where to start? The “deluxe” Level rooms are smaller than the standard ones, but because they are “refurbished” that’s why they’re apparently “deluxe”. The bigger rooms need a new lick of paint and touch ups as well as a more logistical layout - why is the sofa not opposite the TV? The TV is small for the room size and, connecting to iOS devices on the TV doesn’t work, nor do the buttons on the remote for Netflix or Amazon. What is the point? We are platinum members and had to ask for our platinum member rewards, which wasn’t very good. The toilet paper was cheap and rough, not what you’d expect in a 5-star hotel. The food at breakfast is not 5-star level either. In the Level area, the service really lacks. It’s small, but when busy staff are hardly anywhere to be seen, only popping in regularly. To get to it is a faff too, as you go to a different lift so it’s a trek if you need to pop back to your room. “Tapas” and spirits are available 6-8pm but the tapas is hit and miss - mostly miss. The staff are very slow to replenish food and seem to stop doing so at 7pm - not good when people arrive late and when it’s busy, showing they obviously do not make enough of the food when they need to. And lastly, what is most annoying, is clearly no due diligence is done with people entering the Level area. You need a card to get in but the four nights we were there there was obviously people bringing in others with them - including the same and new ones. And eavesdropping on their conversation, they were not even staying at the hotel let alone a Level room. Nearly all Level areas I have been have had a constant member of staff greeting people and even checking they are eligible to be there. The place needs more improvement to truly be a 5-star hotel in terms of service and attention to guests.”

“Das Zimmer sehr klein nicht das was wir gewöhnt sind, wir waren schon Gäste aber dieses Mal die Mini Bar war nicht gefüllt!!! Das Frühstück eine Katastrophe das Gepäck ist so hart ! Prosecco musste ich bezahlen !! Traurig !!!”

“I cannot start telling you about this amazing hotel. I loved the room how special it was. We got coffee. We got chocolates every day when they make our rooms and the attention at the Lobby and all the staff in the hotel was completely unbelievable. Loved Melia loved the view from the hotel. Also the people at the bar were completely kind polite also provide recommendations on what to drink and we really appreciate the hospitality that we received at Amelia I would go back 100 times thanks a lot.”