Madrid, Spain

Hotel Fénix Gran Meliá

a desk and chair in a room with curtains and a window
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Calle de Hermosilla 2, Madrid

Exclusivity and elegance in one of Madrid's most iconic hotels

Located near El Prado, the National Archaeological Museum (MAN), the Reina Sofía and the Thyssen Bornemisza, this hotel oozes Spanish luxury and character, drawing its inspiration from Spanish culture and art. Conveniently located, it is in the heart of the shopping and business district, next to the Paseo de la Castellana or Calle Serrano.

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Accommodation

a bed with a canopy over it

Classic

  • Patio view
  • Queen-size bed
  • 269 ft²
This Neoclassical room has everything you need for ultimate relaxation: a queen-size bed, complete soundproofing, 49-inch LED TV and a fully equipped bathroom with complimentary amenities.
a bed with a canopy over it

Premium

  • City view
  • 1 double bed or 2 single beds
  • 322 ft²
Recharge your batteries like royalty in this English-style room with a queen-size bed, 49-inch LED TV and complimentary amenities.
a room with a canopy bed and chairs

Supreme

  • City view
  • 1 double bed or 2 single beds
  • 355 ft²
Madrid is buzzing, but step into this oasis of calm, close your eyes and you won’t hear a sound. Leave your stress at the door and enjoy a good night’s sleep in your king-size bed.
a bed and a chaise lounge in a hotel room

Family Supreme

  • Patio view
  • King-size bed
  • 484 ft²
Home from home! Chill out on the sofa-bed in the lounge or stretch out on your king-size bed. This room also has an en-suite bathroom with a bathtub and shower.
a bed with pillows and lamps in a room

Family Grand Supreme

  • Patio view
  • King-size bed
  • 538 ft²
Need more space? This is the place! Families can stretch out in this spacious room with a bathtub and shower, and separate lounge with a sofa-bed and TV. Got little ones in tow? We have thought of everything. This room has an auxiliary bathroom with shower and complementary toiletries for delicate skin.
a room with a bed and a chair
RedLevel

Deluxe RedLevel

  • City view
  • 1 double bed or 2 single beds
  • 322 ft²
Shut out any street noise in this completely soundproofed room and lie back on your king-size bed. Time to spoil yourself with all the exclusive RedLevel perks and services.
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a hot tub on a patio
RedLevel

Grand Premium with Jacuzzi RedLevel

  • City view
  • King-size bed
  • 570 ft²
Enjoy the Madrid sky while taking a bath in the whirlpool bathtub that you will find on this suite’s 23 m2 terrace. Before drifting off in your king-size bed. Everything you need to chill like a movie star.
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a bed in a room
RedLevel

RedLevel Junior Suite

  • Patio view
  • King-size bed
  • 484 ft²
Need more space? This is the place. Keep work and sleep separate with a bedroom with a king-size bed, and a lounge with a sofa-bed and desk. Book this room and enjoy all the exclusive perks that RedLevel has to offer.
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a bedroom with a bed and a couch
RedLevel

Deluxe Junior Suite RedLevel

  • Patio view
  • King-size bed
  • 538 ft²
Make the most of this spacious suite. We guarantee you will never want to leave. Bedroom with an en-suite bathroom and a lounge with access to an extra restroom. We have thought of everything.
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a bedroom with a large bed and a bathtub
RedLevel

One-Bedroom RedLevel Suite

  • City view
  • King-size bed
  • 645 ft²
This RedLevel suite boasts the best views over Paseo de la Castellana and Plaza de Colón but without all the street noise. Our soundproofed windows block out any noise, guaranteeing you a good night’s sleep in your spacious bedroom. And that’s not all. Chill with a book in your 25 m2 lounge and freshen up in the designer bathroom.
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a bedroom with a large bed and a bathtub
RedLevel

Two-Bedroom RedLevel Suite

  • City view
  • King-size bed
  • 968 ft²
Need space? This is the place. A One-Bedroom Suite and a Deluxe Room joined together to offer larger groups comfort and room to stretch out. Two bedrooms, two bathrooms and your own private lounge. And did we mention all our RedLevel perks? This is the life!
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a living room with a fireplace and a couch
RedLevel

Penthouse Suite RedLevel

  • City view
  • King-size bed
  • 807 ft²
The definition of ultimate luxury. Chill out in the lounge or head to the terrace and sink into your hot tub with stunning city views before drifting off in your comfortable bed.
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a bedroom with a bed and chairs
RedLevel

One Bedroom Master Suite RedLevel

  • View of attraction
  • 1 King bed or two single beds
  • 968 ft²
Soak away all your worries during a starlit hot-tub session on your private terrace and feast your eyes on the exclusive views of Plaza de Colón, or chill out with a book in your private lounge.
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a bathroom with a glass shower door
RedLevel

RedLevel One Bedroom Master Suite Terrace

  • City view
  • 1 King bed or two single beds
  • 968 ft²
Relax on your private terrace, taking in the exclusive views of Madrid or enjoying a quiet moment with a book. The room also includes a private meeting space, offering the perfect balance of leisure and productivity in a refined setting.
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a hot tub on a deck
RedLevel

Presidential Penthouse Redlevel Suite

  • View of attraction
  • King-size bed
  • 2152 ft²
Ultimate luxury for VIP guests. Two private terraces with jaw-dropping views of Plaza de Colón and the Paseo de la Castellana, a hot tub, meeting room, office space with a restroom, a bedroom with a private balcony and a private lounge. This is a suite fit for a president.
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a room with a couch and a table

Treat yourself to an immersive experience with the RedLevel luxury service

A service as exclusive as you are. RedLevel guests can enjoy access to VIP areas and other exclusive perks during their vacation at Madrid. Book RedLevel and prepare for the movie star treatment.

a staircase with red carpet and chandelier
a city street with a fountain and buildings
a room with a couch and chairs
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Services and facilities

Discover the wide range of services and facilities that ensure a most pleasant and comfortable stay at our hotel.

Spa treatment

Wellness centre spa
Extra fee

Fitness Center

Airport hotel transfer
Extra fee

Shuttle service

Parking
Extra fee

Accessible rooms

Adapted rooms

Outstanding recognitions

Ecostars®

Ecostars® is the leading global sustainability certification, an innovative platform and AI-powered 360 ESG Management Hub for hotels and hotel chains’ CSR departments.

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Balmoral

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Aduana

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1 / 3
a room with a booth and tables and paintings on the wall
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Average rating
4.6/5
1603 reviews

L. B

17/01/2025

5/5

This is absolutely the best staying in Madrid. Ive been to beautiful city of Madrid for few times and non of the 5 star hotels have ever made my trip this way. The Location is perfect the rooms with red level is great staff are so so friendly and welcoming food and drinks at the restaurants are so good and yummy …… I highly recommend this hotel because of its great location pleasant staff “Yana you’re wonderful like all of you guys ❤️”and for so so many other reasons. Can’t wait to go back and enjoy the ultimate experience of this beautiful place.

This section shows customer opinions collected by Google Reviews.

Sarah McFall

13/01/2025

5/5

My husband and I spent a week at this lovely hotel. Definitely upgrade to the Red Level suite. We enjoyed the breakfast and snacks with drinks in the afternoons. While the room was on the smaller side, we enjoyed the hot tub on a private terrace. Room service was excellent and we especially enjoyed the burger as others have stated. Several nights they brought various complimentary snacks to our room, including Rascon de Reyes in celebration of Epiphany. Our room was pretty quiet, considering it seemed all of Madrid came out to celebrate and watch the parade, which passed in front of the hotel. We also enjoyed the restaurant Aduana and cocktails at The Balmoral. We felt the hotel was nicely situated to sights and shopping! Service was great and most staff knew english.

This section shows customer opinions collected by Google Reviews.

tri ambudi

05/01/2025

5/5

The best hotel.

This section shows customer opinions collected by Google Reviews.

Mario Fernández Blanco

05/01/2025

5/5

Los servicios que ofrece este hotel son excelentes, recomendable totalmente

This section shows customer opinions collected by Google Reviews.

ZonaCheChel

05/01/2025

5/5

Perfecto

This section shows customer opinions collected by Google Reviews.
1 / 5

L. B

17/01/2025

5/5

This is absolutely the best staying in Madrid. Ive been to beautiful city of Madrid for few times and non of the 5 star hotels have ever made my trip this way. The Location is perfect the rooms with red level is great staff are so so friendly and welcoming food and drinks at the restaurants are so good and yummy …… I highly recommend this hotel because of its great location pleasant staff “Yana you’re wonderful like all of you guys ❤️”and for so so many other reasons. Can’t wait to go back and enjoy the ultimate experience of this beautiful place.

This section shows customer opinions collected by Google Reviews.

Sarah McFall

13/01/2025

5/5

My husband and I spent a week at this lovely hotel. Definitely upgrade to the Red Level suite. We enjoyed the breakfast and snacks with drinks in the afternoons. While the room was on the smaller side, we enjoyed the hot tub on a private terrace. Room service was excellent and we especially enjoyed the burger as others have stated. Several nights they brought various complimentary snacks to our room, including Rascon de Reyes in celebration of Epiphany. Our room was pretty quiet, considering it seemed all of Madrid came out to celebrate and watch the parade, which passed in front of the hotel. We also enjoyed the restaurant Aduana and cocktails at The Balmoral. We felt the hotel was nicely situated to sights and shopping! Service was great and most staff knew english.

This section shows customer opinions collected by Google Reviews.

tri ambudi

05/01/2025

5/5

The best hotel.

This section shows customer opinions collected by Google Reviews.

Mario Fernández Blanco

05/01/2025

5/5

Los servicios que ofrece este hotel son excelentes, recomendable totalmente

This section shows customer opinions collected by Google Reviews.

ZonaCheChel

05/01/2025

5/5

Perfecto

This section shows customer opinions collected by Google Reviews.

Unique experiences

Madrid: The Fashion and Trend Capital

Hotel Fénix Gran Meliá, Madrid, Spain

a room with a sewing machine and a picture of a man on a swinger

Seseña's handcrafted tailoring

Hotel Fénix Gran Meliá, Madrid, Spain

a red store front with yellow and red signs

Flamenco: art and performance

Hotel Fénix Gran Meliá, Madrid, Spain

a group of people on a stage

Art galleries and excellent wine

Hotel Fénix Gran Meliá, Madrid, Spain

two women walking up a staircase

Madrid is tradition

Hotel Fénix Gran Meliá, Madrid, Spain

a building with flags on top

Madrid is... picture perfect

Hotel Fénix Gran Meliá, Madrid, Spain

a man and woman standing in front of a fence

Madrid is culture: the Zarzuela Theater

Hotel Fénix Gran Meliá, Madrid, Spain

a chandelier from the ceiling
1 / 7

Activities

a woman driving a car

Explore the destination with Audi

a bathroom with a bed and bathtubs

Thai room wellness

a room with exercise equipment and a wood floor

Fitness center

a dog peeking out of a bed

A stay with your pet

Events

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  • 7

    Event rooms
  •  
  • 486

    People
  •  
  • 6760

    ft²

At Hotel Fénix Gran Meliá, we love nothing better than hosting an exclusive event where you are the star. Weddings, meetings, conferences, and parties, talk to our events team and we will make it happen. And we haven’t forgotten our youngest party hosts! Your kids’ friends will love the Camp Suite.

1

What is the official category of the accommodation?

It is a 5-star hotel.

2

What are the time limits for check-in and check-out?

Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.

3

What are the contact details?

You can contact this accommodation by calling +34 914 31 67 00 or by sending an e-mail to hotel.gmfenix@melia.com.

4

What is the address of the accommodation?

It is located at Calle de Hermosilla 2, Madrid, 28001 Spain.

5

Will I have Free Wi-Fi?

Yes, guests staying at the hotel have free Wi-Fi throughout the hotel.

6

What services does the accommodation offer?

Among the services offered are: 24-hour gym, Meeting rooms, Family Rooms, Concierge, Private car park, Massages, 24-hour reception, À la carte restaurant, Restaurants, Room service, Tourist information, Wi-Fi, Air-conditioning, Heating, Currency exchange, Safe.

7

Are there any exclusive services?

Yes. Enjoy a world of exclusivity and sophistication with our Treat yourself to an immersive experience with the RedLevel luxury service service. Superior quality and exceptional details await you to make your stay even more special.

8

How many restaurants and bars are there?

The accommodation has a wide range of dining options which you can try in any of its 3 restaurants and bars.

9

What are the benefits of being a MeliáRewards member?

MeliáRewards is our loyalty programme, and offers members a range of exclusive benefits and special offers. Belonging means you get more: more value, because you get points, surprises and discounts; more possibilities, because you can earn and redeem your points in thousands of ways; and more time, because you become our top priority.

10

How can I make sure I get the best rate?

With Meliá, you will always have the best rate guaranteed. So, if you find an offer with the same conditions at a lower rate (dates, room type, etc.) somewhere else, we will match the offer and give you the best rate. You just need to contact Customer Service, and we will be happy to arrange it for you.

11

How much does it cost to stay at Hotel Fénix Gran Meliá?

Rates at Hotel Fénix Gran Meliá can vary depending on the type of stay. The selected dates, room type, or other conditions will determine the final rate. Choose the dates that best suit you, and we will show you the available rates and prices for this hotel.

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