The Reserve Upgrade

Special details, exclusive rooms, private areas and attentive service will make your stay in Playa del Carmen truly unique. An upgrade to the exceptional, The Reserve promises an experience in this natural paradise that you will never forget.

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Book a The Reserve suite and savour a premium experience that goes beyond all expectations. Spacious suites equipped with everything you could imagine to ensure the best vacations in the Caribbean. With personalised service and access to private areas reserved for The Reserve guests, and priority access to all the other resort services. You can enjoy a delicious dinner at the Sal Steak Cave restaurant, included in your stay. And if you’re travelling alone, with your partner or with friends aged 18 and over, you can also use The Reserve areas for adults only located in the neighbouring Paradisus La Perla.

Destination Concierge
Superior in-room experience
Sal Restaurant included
Water ritual at YHI Spa included
Private areas in the resort
Private pool
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Unique experiences

The Reserve Areas

Discover the exclusive The Reserve areas. Such as The Reserve Lounge, a lounge with Wi-Fi, international newspapers, drinks and snacks, and a private reception area for personalised check-in and check-out. The spectacular private beach area and The Reserve heated pool (open in season) with Bali beds and a Beach Bar with waiter service. In addition to restaurants that are only for The Reserve guests, such as Olio and La Palapa.

The Reserve benefits

The enormous attention to even the tiniest details is what makes The Reserve truly exceptional. A welcome gift for children, baggage packing and unpacking service, a turndown service every evening, an activities programme for children and teenagers, in-room game consoles (on request), an aromatherapy menu and preferential reservation for treatments at the YHI Spa.

Concierge service

The Reserve also provides a Concierge service, with your personal Concierge taking care of all the details during your stay and in direct contact with you by instant message. Your Concierge will provide numerous services, including a guided tour of the resort. They can assist you with reservations for the à la carte restaurants, YHI Spa, sports and entertainment facilities, as well as shining your shoes and ironing your clothes. They will take care of the collection and delivery of laundry (extra charge) and will also prepare your room for you on arrival. They will ensure your minibar is fully stocked with complimentary drinks for adults and children, as well as other amenities for the little ones (bottle steriliser, baby bath or night light).

Pool and beach services

Enjoy the Riviera Maya sunshine in the private beach area and The Reserve pool. After taking a dip, savour delicious snacks and drinks at the Beach Club. There is also a Concierge who will provide you with board games and clean your sunglasses, among other services. Relax and make yourself comfortable in your hammock!

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Other superior rooms

The Reserve

The Reserve Deluxe Suite

  • Garden view
  • 2 double beds or 1 King bed
  • 48 m²

This is the life! An ideal blend of elegance and stylish amenities. Enjoy the caress of the Caribbean breeze on your terrace as you gaze out over the lush gardens. An idyllic setting to enjoy the exclusive The Reserve services.

The Reserve

The Reserve Deluxe Swim Up Suite

  • Pool view
  • 2 double beds or 1 King bed
  • 48 m²

Imagine relaxing in a bath while admiring the natural beauty of the tropical environment. An elegant suite with direct pool access from the terrace, equipped with all the most exclusive benefits of The Reserve. Get ready to enjoy our most premium-quality experience.

The Reserve

The Reserve One Bedroom Deluxe Suite

  • Garden view
  • 2 double beds
  • 78 m²

A beach side oasis designed to make you feel extra special. The sumptuous stone and wood used in the decoration invite relaxation. This suite includes a lounge, a bedroom, and a private terrace with whirlpool bathtub.

The Reserve

The Reserve One Bedroom Deluxe Swim Up Suite

  • Pool view
  • 2 double beds
  • 78 m²

Unique perks such as direct pool access from the terrace of your suite, where you will also find a whirlpool bathtub. A bedroom and a lounge with a kitchen complete this haven of privacy. All this plus all the comforts of The Reserve premium services.

The Reserve

The Reserve One bedroom Deluxe Master Suite

  • Garden view
  • King-size bed
  • 83 m²

Take luxury to the next level in a suite that combines space, comfort, and the most exclusive The Reserve services. It includes several different areas as well as a large terrace with a whirlpool bathtub.

The Reserve

The Reserve One Bedroom Deluxe Master Swim Up Suite

  • Pool view
  • King-size bed
  • 83 m²

Book this suite and enjoy a sparkling pool right outside your door and all the privileges of The Reserve. A room with several spaces: a lounge, dining room and bedroom. And a private terrace with a whirlpool bathtub.

The Reserve

The Reserve Presidential Suite

  • Garden view
  • King-size bed
  • 144 m²

Sophisticated and elegant, this suite is a haven of pure peace. Spacious and awesome, with a private terrace where you can chill out and enjoy the gentle Caribbean breeze and The Reserve’s most exclusive privileges.

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