Paradisus Playa del Carmen

Playa del Carmen, Mexico
Nature, relaxation and pleasure in an exclusive resort

An all-inclusive resort on the shores of the Caribbean Sea set in the most exotic natural environment. Enjoy a holiday with your family or partner at Paradisus Playa del Carmen and take home unforgettable memories.


Family Concierge at the Paradisus La Esmeralda provides a luxury playground for both adults and children alike. A place designed to ensure parents can choose whether they wish to relax or have fun, safe in the knowledge that the kids are enjoying a vacation they will never forget. Exclusive services and private areas designed especially for families.


The lucky families that get to stay at the Family Concierge at the Paradisus La Esmeralda enjoy an extensive choice of amenities and services, from just hanging out at the supervised Kids Zone and jungle gym to taking part in life-enriching activities as a family. Enjoy an unforgettable vacation with a stay in one of our luxurious Family Concierge rooms. Specially designed to offer superior comfort and greater privacy, our Family Concierge rooms are the perfect setting for the ultimate unique family vacation experience.


Our family-friendly resort offers a selection of private areas reserved for guests staying in our Family Concierge suites. Parents can relax and enjoy their rest while the kids enjoy non-stop entertainment and make themselves a bunch of new friends. Or enjoy some of our exclusive and private Family Concierge facilities together with all the family. The best time for family time at the Family Concierge at Paradisus La Esmeralda.

  • Access to the Family Concierge private heated pool for all the family with a swim-up bar and Bali beds
  • Private beach area with a beach concierge service for everything you might need
  • Elegant multi-level Family Concierge lounge with air conditioning and sensory harmony for private check-in and check-out, library, Wi-Fi, daily continental breakfast buffet, all-day coffee and drinks, international press and drinks and aperitifs in the afternoon
  • Luxurious Family Suites with a select range of extra services and facilities specially designed for families
  • Access to the restaurant Olio exclusively for guests staying at Family Concierge.
  • Access to the YHI Spa water ritual facilities
  • Exclusive massage area for Family Concierge guests (*)
  • Private Family Concierge fitness facilities
  • Private Family Concierge meeting room (*)

(*) With additional charge


Family Concierge provides luxury amenities and superior personalized service, many of them especially designed to thrill the kids and ensure family memories that will last for the rest of your lives. From a personal Family Concierge butler to take care of you at all times to a wide variety of services designed to ensure comfort and make you feel at home. Comfort and luxury at the Paradisus La Esmeralda.

  • Assignment of your own personal Family Concierge butler on arrival to attend to all your needs during your stay
  • Complimentary cell phone during the stay so you can stay in touch with your Family Concierge
  • Majestic check-in and check-out coordinated by your butler
  • Packing and unpacking by your butler if desired
  • Preferential bookings for the themed restaurants, YHI spa and activities
  • Life-enriching activities organized for all the family to enjoy together
  •  “Bathtime Fun” whirlpool set-up.
  • Special turndown service for the kids with milk and cookies.
  • Personalized mini-bar stocked with drinks and snacks for children
  • Paradisus welcome beach kit for children
  • PS2™, XBox 360™ or Wii™ available in the Suite on request
  • Aromatherapy menu for children
  • Kids and Teens activity menu
  • Special amenities for children in the Suites including kid-sized bathrobe and mini-slippers in the closet
  • Kid’s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellent and towel



  • Personal tour of the resort to help you settle in
  • Room spa: preparation of your whirlpool bathtub with aromatherapy (*)
  • Ironing of up to two garments per day per room (not including delicate items)
  • Shoeshine service whenever you need it
  • Laundry collection and delivery
  • Preferential reservations in the à la carte restaurants, YHI Spa and sports and entertainment facilities
  • Preferential reservations in YHI Spa
  • Preferential reservations for tennis court and other activities
  • Personalized minibar in the room with products for adults and kids
  • Postal delivery
  • Personalized wake-up calls
  • Service to sterilize bottles on request

(*) With additional charge


  • Private heated pool for family fun
  • Pool concierge service to bring you whatever you need
  • Fresh fruit and fruit juice service to keep you refreshed
  • Aromatic cold towels and water spray to keep you cool
  • Sunglass cleaning service
  • Newspapers, magazines and books
  • Have fun with the kids with a choice of board games and playing cards
  • Send to a friend
  • Print


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