Family Concierge at Paradisus La Esmeralda

PLAYA DEL CARMEN, Mexico
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Luxury playground catering to adults and children alike

Families enjoy a great choice of activities such as hanging out in the supervised Kids Zone or taking part in life-enriching activities for all the family.

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FAMILY CONCIERGE ONE BEDROOM SUITE

Description

Our exclusive Family Concierge Suites with personalized service and luxuries adapted to the needs of all family members.  Our qualified, experienced team of attentive Family Concierges will take care of all your needs.

With 642 square feet (60 m2) the one-bedroom suite is a spacious retreat to relax and recharge.  Breath in the Playa del Carmen air as you step out to your 194 square feet (18 m2) terrace complete with whirlpool.  Modern furnishings and luxurious, dream beds provide lovely stays.  The bathroom adds another touch of paradise where you can stand under a rain fall shower or go for a relaxing session in the sensory tub.  One Bedroom Suites feature two double beds, a separate living room area with sofa bed and kitchenette.

Enjoy privileged access to exclusive services reserved only for Family Concierge guests, and for anything else you need, just call your private Family Concierge butler. Everything you need for awesome vacations.

Services

  • Certified butler service
  • Majestic check-in and check-out coordinated by stewardship
  • Packing and unpacking coordinated by stewardship (subject to availability)
  • Access to YHI Spa water ritual
  • Wi-Fi
  • 24-hour room service
  • Laundry service (*)
  • Personalized pillow menu
  • Personalized nightly turndown service
  • Special aromatherapy menu in the room (*)
  • An elegant lounge, multi-level Family Concierge with air conditioning and sensory harmony for private check-in/check-out, library, Wi-Fi, daily continental breakfast buffet, all-day coffee and drinks, international drinks and aperitifs in the afternoon
  • Direct butler contact through instant messaging
  • A la carte lunch in the exclusive Olio restaurant
  • Preferential bookings for the themed restaurants, YHI spa and activities
  • Access to Family Concierge private heated pool with a swim-up bar and Bali beds
  • Private beach with beach butler service area
  • Exclusive Family Concierge massage area (*)
  • Exclusive Family Concierge fitness centre
  • Private Family Concierge meeting room (*)
  • Paradisus beach kit gift for kids at check-in

Equipment

  • Kids and Teens activity menu
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid’s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellent, and towel
  • Nespresso machine in the room
  • In-room activities menu
  • Kid’s drinks in the minibar
  • PlayStation®, Nintendo Wii and Xbox 360 available on request
  • Kid’s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Direct access from the room to the pool
  • Two 40-inch flat-screen TVs with cable channels
  • CD/DVD Player
  • Clock radio with iPod docking station
  • Separate bedroom area
  • Living room with sofa-bed
  • Kitchenette
  • Private terrace with whirlpool
  • Modern bathroom with rain shower
  • Daily stocked mini bar
  • Marble floors
  • Coffee maker
  • Individually controlled air-conditioning
  • Iron and ironing board
  • Safe
  • Hairdryer and scales

(*) extra charge

Other hotel rooms

FAMILY CONCIERGE JUNIOR SUITE

Modern dark wood furnishings and luxurious dream beds are part of the lush experience.  The bathroom is another corner of paradise, with a rain shower and an immersion bathtub for a relaxation session.  Relax in the living room sofa with a snack from the mini-bar or call the 24-hour room service.  The Family Concierge Junior Suites are equipped with a king-size double or two double beds (on request at check-in) and they offer deluxe amenities.

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FAMILY CONCIERGE ONE BEDROOM MASTER SUITE SWIM UP

One Bedroom Master Suites Swim Up feature a king-size bed, a separate living room area with sofa bed and kitchenette with dining room. Modern furnishings and luxurious dream beds provide elevated comfort.  The bathroom adds another touch of paradise where you can stand under a double rainfall shower or go for a relaxing session in the sensory tub.

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