Family Concierge at Paradisus La Esmeralda

PLAYA DEL CARMEN, Mexico
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Luxury playground catering to adults and children alike

Families enjoy a great choice of activities such as hanging out in the supervised Kids Zone or taking part in life-enriching activities for all the family.

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Family concierge experience

Enjoy unforgettable vacations in luxurious Family Concierge guestrooms. Designed to offer the maximum comfort and privacy, our Family Concierge guestrooms constitute the perfect environment to enjoy a unique vacation.

BENEFITS OF FAMILY CONCIERGE

  • Private swimming pool with concierge service
  • Private beach area with concierge service
  • Enrichment activities from daily life organized especially for your family (such as making sushi)
  • Complimentary cell phone during the stay, for continual contact with our attentive teams of concierges
  • Elegant VIP hall with private check-in and check-out taking into account the children. Daily continental breakfast and snacks until 11 PM.
  • Special amenities in the Suite for children including bathrobes and slippers.
  • “Bathtime Fun” whirlpool set-up.
  • Turndown service with milk and cookies.
  • Personalized mini-bar with drinks and snacks for children.
  • "Welcome" beach kit for children from Paradisus
  • PS2™, XBox 360™ or Wii™ available in the Suite on request.
  • Activities such as Fiesta Mexicana.

CONCIERGE SERVICE

  • Personal tour of the complex
  • Preparation of whirlpool in the Suite (optional)
  • Spa in the Suite: preparation of whirlpool with aromatherapy (surcharges may apply)
  • Personalized coffee service in the Suite
  • Ironing service (two garments per day. Does not include delicate garments)
  • Shoe-shining (on request)
  • Laundry pick-up
  • Preferential booking at á la carte restaurants
  • Preferential booking at YHI Spa
  • Preferential booking at tennis courts and other activities
  • Booking for one-day excursions and transportation
  • Personalized mini-bar in the Suite
  • Ice refills
  • Postal service
  • Personalized wake-up call
  • Newspaper delivery in the Suite
  • Baby bottle sterilization service (on request)
  • Concierge service available from 7 AM to 11 PM.

SWIMMING POOL SERVICE

  • Private swimming pool
  • Swimming pool concierge
  • Fresh fruit and juice service
  • Refreshing water spray bottle
  • Cold aromatic towels
  • Sunglasses cleaning service
  • Drinks service
  • Press, magazines and books
  • Board games and card games
  • Send to a friend
  • Print

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