Luxurious and exotic resort in the tropical heart of Cancun
Overlooking the Caribbean Sea, this stunning all-inclusive resort provides a full range of comforts in environmentally-friendly facilities. Enjoy the magnificent architecture, spaces and interiors inspired by local culture, the services available in the YHI Spa or the luxurious accommodation.
THE RESERVE AT PARADISUS
Get ready to live the dream. The Reserve offers facilities and services that will make your stay at the resort more distinguished and select, as well as more intimate and comfortable. We raise your experience to levels that you could never imagine, placing an efficient and discrete private Concierge at your service to respond to any desire or need. Luxurious, superior-quality suites, preferential reservations, access to a private beach area, private pool and other private areas where you will not lack a single thing.
All of the family members on vacation can enjoy every one of the services they need and desire. The best suites for you and your family with luxurious facilities and all the space and amenities for children to have great fun without their parents ever having to worry about a thing. No chance for boredom, no danger, just a perfect opportunity for you to relax, disconnect and enjoy the best vacations you could ever imagine.
There are also areas for adults only which will ensure luxurious comforts and superior personalised service. With breakfast service from 7am to 11am, afternoon tea from 11am. to 7pm (*) and an international bar and aperitif service from 7am to 10pm (*).
(*) Schedule may vary according to season
EXCLUSIVE ROYAL SERVICE BENEFITS
Royal Service provides luxury amenities and superior personalized service. From a personal butler to assist you at all times to a wide variety of services such as aromatherapy and pillow menus, turndown service, daily newspaper delivery, coffee service and minibar stocked daily to your liking. There is also a Royal Service Lounge serving breakfast from 7am to 11am, afternoon tea from 11am to 7pm(*) and international bar and aperitifs from 7am to 10pm(*).
- Effective and discreet service of personal butler
- Personalized hotel tour
- Tour and transportation bookings
- Personalized minibar and ice replacement
- Mail delivery
- Pillow menu
- In-room Spa: aromatherapy whirlpool preparation (**)
- Shoe cleaning (on request)
- Pool Concierge service
- Preferential reservations
(*) Schedule may vary according to season
(**) Extra charge
THE RESERVE PRIVATE AREAS
The Reserve provides access to exclusive private areas in the resort that guarantee a superior and unique experience, such as a private area on the beach and a private pool. Come and whet your appetite at The Reserve Lounge and the exquisite La Palapa restaurant (for adults only) with stunning sea views. Visit the library and enjoy a coffee or premium-brand drinks throughout the day, and cocktails and snacks in the evening while reading the international press.
- The Reserve Lounge
- Private beach area
- Private pool
- Library serving coffee and premium-brand drinks throughout the day
- La Palapa Restaurant (adults only)
PERSONALISED CONCIERGE SERVICE
Enjoy effective, exclusive and discreet assistance from a certified butler during your entire stay. You will have instant direct communication using your mobile, and your Concierge will take care of every kinds of request to satisfy your needs.
- Personal tour of resort facilities (on request)
- Luggage packing and unpacking
- Shoe cleaning and ironing (1 garment per person per day, non-delicate materials)
- Information and reservations at local restaurants
- Personalized wake-up call
EXCLUSIVE POOL AND BEACH SERVICE
The Pool and Beach Concierge is another of the exclusive and select services offered by The Reserve. You get access to a private pool and reserved beach area where a discreet Concierge can serve you drinks, fresh fruit or juices, and even clean your sunglasses. Everything to ensure you enjoy sunbathing in total peace and relaxation.
- Fresh fruit and juices
- Water vaporizer
- Aromatic cold towels
- Cleaning of sunglasses
- Beverage service
- Newspapers, magazines and books
- Board and card games
THE RESERVE IN-ROOM SERVICES
The suites provide the perfect space for the whole family to enjoy. Relax and enjoy while not missing a thing.
For kids, the experience begins with a welcome beach kit. The suite provides bathrobes and slippers for kids plus special amenities and drinks in the minibar, a PlayStation® on request, pillows to ensure their rest and an exclusive turndown service at bedtime with milk and cookies.
And not forgetting that parents should also enjoy the suite, we offer comfortable bathrobes and slippers, a pillow menu and luxury amenities. And there is also a full menu of activities for the whole family in your room.
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