Paradisus Cancún

Cancún, Mexico
Only if you book with us:
  • Meliá Safe Destination is a free insurance programme with extensive coverage for Covid-19 during your stay in our hotel, including medical expenses up to €40,000, extension of stay, accompaniment and repatriation. For more information, see the Meliá Safe Destination page HERE

    Insurance will be available automatically and exclusively for bookings in participating hotels made on, the Meliá App or through our Contact Centre. Promotion valid for stays from November 1, 2020 to October 31, 2021.

    When booking, customers give their consent to the transfer of their personal data to Europ Assistance, the Insurer. 



Luxurious and exotic resort in the tropical heart of Cancun

Overlooking the Caribbean Sea, this stunning all-inclusive resort provides a full range of comforts in environmentally-friendly facilities. Enjoy the magnificent architecture, spaces and interiors inspired by local culture, the services available in the YHI Spa or the luxurious accommodation.


We will raise your experience to unimaginable levels thanks to The Reserve. A service to make your stay even more personal, more distinguished and more luxurious. A discreet butler on hand at all times to resolve any doubts or needs that may arise. Suites with superior services and equipment, preferential reservations and access to VIP areas ... Your vacation in Cancun as you never imagined it could be!


Get ready to live the dream. The Reserve offers facilities and services that will make your stay at the resort more distinguished and select, as well as more intimate and comfortable. We raise your experience to levels that you could never imagine, placing an efficient and discrete private Concierge at your service to respond to any desire or need. Luxurious, superior-quality suites, preferential reservations, access to a private beach area, private pool and other private areas where you will not lack a single thing. 

All of the family members on vacation can enjoy every one of the services they need and desire. The best suites for you and your family with luxurious facilities and all the space and amenities for children to have great fun without their parents ever having to worry about a thing. No chance for boredom, no danger, just a perfect opportunity for you to relax, disconnect and enjoy the best vacations you could ever imagine.

There are also areas for adults only which will ensure luxurious comforts and superior personalised service. With breakfast service from 7am to 11am, afternoon tea from 11am. to 7pm (*) and an international bar and aperitif service from 7am to 10pm (*).

(*) Schedule may vary according to season


The Reserve provides access to exclusive private areas in the resort that guarantee a superior and unique experience, such as a private area on the beach and a private pool. Come and whet your appetite at The Reserve Lounge and the exquisite La Palapa restaurant (for adults only) with stunning sea views. Visit the library and enjoy a coffee or premium-brand drinks throughout the day, and cocktails and snacks in the evening while reading the international press.  

  • The Reserve Lounge
  • Private beach area
  • Private pool
  • Library serving coffee and premium-brand drinks throughout the day
  • La Palapa Restaurant (adults only)


Enjoy effective, exclusive and discreet assistance from a certified butler during your entire stay. You will have instant direct communication using your mobile, and your Concierge will take care of every kinds of request to satisfy your needs.

  • Personal tour of resort facilities (on request)
  • Luggage packing and unpacking
  • Shoe cleaning and ironing (1 garment per person per day, non-delicate materials)
  • Information and reservations at local restaurants
  • Personalized wake-up call


The Pool and Beach Concierge is another of the exclusive and select services offered by The Reserve. You get access to a private pool and reserved beach area where a discreet Concierge can serve you drinks, fresh fruit or juices, and even clean your sunglasses. Everything to ensure you enjoy sunbathing in total peace and relaxation.

  • Fresh fruit and juices
  • Water vaporizer
  • Aromatic cold towels
  • Cleaning of sunglasses
  • Beverage service
  • Newspapers, magazines and books
  • Board and card games


The suites provide the perfect space for the whole family to enjoy. Relax and enjoy while not missing a thing. 

For kids, the experience begins with a welcome beach kit. The suite provides bathrobes and slippers for kids plus special amenities and drinks in the minibar, a PlayStation® on request, pillows to ensure their rest and an exclusive turndown service at bedtime with milk and cookies.

And not forgetting that parents should also enjoy the suite, we offer comfortable bathrobes and slippers, a pillow menu and luxury amenities. And there is also a full menu of activities for the whole family in your room.

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