The Reserve at Paradisus Palma Real

Punta Cana, Dominican Republic
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Only if you book with us:
  • Get up to $1,000 USD Resort Credits to use as saving coupons for goods and services at the resort such as YHI Spa services, room upgrades, premium wine list, restaurants requiring an extra charge, romantic dinners and Palma Real Shopping Village. 

    Resort Credits are issued as saving coupons. Coupons cannot be exchanged or transferred if unused. A minimum purchase amount may apply to certain services. Please ask for more details at the front desk at check-in. ;

  • Free unlimited golf at Cocotal Golf: play a fantastic round of golf in a dream setting, get free green fees during your stay, valid all year round. At the 27-hole Cocotal Golf and Country Club, golf carts are mandatory and not included in the green fee. Additional restrictions and charges may apply.

    Golf cart is mandatory and not included. Additional restrictions and charges may apply.

Nature, luxury and peace for the whole family in the heat of the Caribbean

The Reserve at Paradisus Palma Real offers guests an exclusive, superior quality service for dream vacations. An amazing place with exotic architecture, numerous pools, a YHI Spa and endless opportunities to enjoy the most sublime all-inclusive experience.


Family Concierge is the exclusive service designed by Meliá especially for travellers who want to enjoy their family holidays in maximum comfort and without any worries.


The Family Concierge service is designed for children and adults to enjoy special vacations in a tropical paradise. An unforgettable family experience specially designed for the Paradisus brand with the sole purpose of making your vacations truly special and unique. Your vacations will not be missing a thing with Family Concierge, the most extensive range of services to ensure kids enjoy their vacations to the full. Endless amenities, exclusive benefits and services for the entire family to have fun and relax.


Family Concierge opens the doors to exclusive areas in the resort. Enjoy private spaces such as the Family Concierge Lounge, the pool, beach area or intervilla, only for guests staying in Family Concierge suites. 

  • Family Concierge Lounge
  • Intervilla
  • Private Family Concierge beach area
  • Private pool for Family Concierge and The Reserve Beach guests


Highlights of the exclusive services include personalised attention from a Family Concierge to help your family plan activities and escorting kids to and from the children's area, among many other benefits and services.

  • Welcome drink and refreshing towel
  • Private check-in and check-out area
  • Private Family Concierge Lounge with Nespresso coffee maker and sweets and snacks for kids
  • 24-hour Family Concierge service
  • Coffee, pastries and snack service for children at the Intervilla
  • Guided tour of the hotel by the Family Concierge
  • Escorts for children to and from the Kids Zone
  • Private Family Concierge beach area with Pool Concierge service
  • Palapa included by the beach
  • Access to private pool for Family Concierge and The Reserve Beach guests
  • Priority dinner reservations in our à la carte restaurants (request before 3pm and ask about the dress code)
  • Assistance with planning activities outside the hotel
  • Access included to the water ritual circuit (from 8:30 am to 8:00 pm) and preferential reservations at Yhi Spa
  • 24-Hour shuttle between the beach and lobby at The Reserve
  • Pressreader app
  • Daily activities for kids and adults
  • Entertainment every evening
  • Laundry and kindergarten service (*)

(*) Extra charge


The incredible Family Concierge suites are located in the best parts of the resort and equipped with personalised amenities and accessories for children to ensure they fully enjoy their stay.

  • Paradisus kit for kids
  • Personalised minibar with snacks for kids
  • Turndown service with milk and cookies.
  • Special items for babies, bottle warmer, sterilizer and microwave
  • Bathroom amenities for children
  • 'Fun in the bathtub’ service including a themed bath in the whirlpool bathtub
  • Mini bathrobe and slippers for kids
  • Pillow menu for adults and children
  • Video game console (on request)
  • 24-hour room service included
  • Safe
  • Wi-Fi
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