Check-in in just a few seconds
Speed up your arrival at the hotel
Enjoy a quicker check-in full of benefits
Save time and enjoy the best Meliá experience
- (*) Subject to availability
- (**) Only in hotels that have activated the system
Frequently Asked Questions
If you have booked through melia.com, the APP or the Meliá Contact Centre, a few days before your arrival at the hotel you will receive a message letting you know that online check-in is available..
In addition to the link in the message you will get a few days before arrival, you can check in from any device by visiting melia.com or use the Meliá APP..
If you have problems during the online check-in, to allow us to help you, it’s important that you send a screenshot with the error to privacy@melia.com at least 24 hours before your arrival at the hotel. .
This benefit applies to any booking made by people that are MeliáRewards Platinum members at the time that they check in online. The system will also check that the hotel has availability in a maximum of up to 3 rooms of a higher category than the room booked by the guest.
It may also apply to MeliáRewards White, Silver or Gold members that choose the "Free Upgrade” option as their annual birthday gift. In this case, the system will check availability for the room category immediately above the room category that was originally booked. The upgrade is applied during the check-in process, but the option will only be visible if there are higher category rooms available. If the system does not show any higher category room at zero cost, it means that no superior rooms are available..
No, Presidential Suites and room types that only have a few rooms such as Villas, Suites, etc. are excluded. This depends on the brand and the type of hotel..
Before checking in online, you should make sure all your personal data is completed in your MeliáRewards account, particularly the issue date for your national ID document or passport. If your data is incomplete, you can send an email to privacy@melia.com with a photo of both sides of your ID document or passport to update your data. .
If you use the booking number, enter the numbers only, omitting the letters at the beginning..
This may be due to the duplication of the email address. The e-mail address of the MeliáRewards member cannot be reused for their travel companions. Email addresses cannot be duplicated.
It could also be that the data entered by the MeliáRewards member does not coincide with the data that the system already has stored on that person. In this case, you can request help from privacy@melia.com..