Sol Meliá continually aims to improve and update its internal communication activities and tools.
Meetings encourage dialogue and promote personal relations, both in the team and amongst employees that do not usually interact. At Sol Meliá employees receive information via different meetings:
The company also uses tools that encourage interaction between employees and departments and promote constant improvement while also providing greater access to full information:
These actions are in addition to other tools subject to constant improvement:
In 2008, the portal become one of the most powerful and popular internal communication tools. It is a platform where employees can share, receive and provide information and services. It is focused on people and acts as a dynamic source of information to which new sections and content are constantly being added thanks to users’ suggestions. The portal also contains the SAP Knowledge Management system, home to documented Sol Meliá know-how.
In 2008, the second stage of the “Change to Win” internal road shows came to an end, and during which the members of the Senior Executive Team and the company’s Co-Vice Presidents met with other executives to exchange opinions and impressions of the new Strategic Plan 2008-2010, and the new organisational and business model.
A magazine distributed three times a year and a vehicle for channelling information and the latest company news on investments, business areas, team improvements, strategic messages, new features, etc.
Every one of the hotels and corporate departments is responsible for the integration of these tools on a daily basis. The level of internal communication is measured by the Workplace Climate survey mentioned previously. In parallel, the Human Resources Department monitors the introduction and effectiveness of the tools through surveys and/or internal audits.