Treat yourself to an immersive experience with the RedLevel luxury service
The most distinguished experience at the Palacio de los Duques Gran Meliá is guaranteed by the RedLevel. A premium service that provides personalized service and access to exclusive, private facilities.
Enjoy our complimentary "Luxury Van" service to take you wherever you want in the city of Madrid. A luxury transport for any client staying at the Hotel without prior reservation.
Activities
Tour the destination with an Audi
Gran Meliá and Audi partner to offer you a sustainable mobility experience during your stay. This exclusive agreement allows you to enjoy driving a new Audi e-tron for a day, a 100% electric model that combines innovation, design and sustainability. Discover your surroundings in the best way possible.
At Palacio de los Duques Gran Meliá check-in is at 15:00 and check-out is at 12:00. This hotel also offers Concierge service, Luggage storage service, Doctor/nurse on call, Private check-in and check-out, Safety deposit box at reception, 24 hour reception, Currency exchange.
Palacio de los Duques Gran Meliá offers the Premium service RedLevel which provides a variety of exclusive services such as Access to the private Lounge, Exclusive experiences. This accommodation allows pets, offering greater comfort with the following services Dog friendly, Service animals are welcome, Pet bowls, Litter box, Pet grooming services, Food and water bowls. For your Wellness and personal care, this hotel also offers Massages, Body treatments, Jacuzzi, Steam room.
The hotel has an average price of 426.65 USD/night. At Meliá you will always get the best rate. If you find an offer at a lower price with the same conditions, we will get you the best price. You just have to contact Customer Service to match it. If you register as a MeliáRewards member, you will be able to access guaranteed discounts and exclusive benefits.
This hotel offers Airport transfer, Shuttle service, Bicycle shuttle service available, Electric car charging point, Parking, Guarded parking, Valet parking, Covered parking service.
Enjoy a life well lived at this exclusive pet-friendly hotel in Madrid. An atmosphere of distinction and hospitality where your pet will enjoy walks in public areas, a welcome gift and natural and organic amenities, among many other perks. To book a stay with your dog, please go to the booking process, choose your room category, rate, and add the extra pet friendly service. See terms and conditions.
Discover a sanctuary of calm in the heart of the city at Thai Room Wellness. A haven of oriental wellness in an exclusive space that inspires you to forget about all your worries and pamper your body, soul and mind. Expert Thai therapies in a setting with Burmese lacquers, Chinese antiques and Tibetan handicrafts.
Gym
Palacio de los Duques Gran Meliá offers guests a fully equipped gym with state-of-the-art equipment. A space for exercise that has everything you need to stay in shape and keep up your workout routine during your stay in Madrid.
Art and tradition in the heart of Madrid de los Austrias
This 19th-century palace, converted into a hotel, is housed in an Isabeline-style building in the very heart of Madrid. Palacio de los Duques is a canvas by a Sevillian artist, where his brushstrokes bring us closer to luxury, tradition, tranquility, and an authentic, traditional Madrid.
This hotel, inspired by the work of Velázquez, is located in a 19th-century Isabeline palace between Plaza de Oriente and Gran Vía, in Madrid de los Austrias. Palacio de los Duques Gran Meliá - a member of The Leading Hotels of the World - reflects the highest quality standards in an environment of art and tradition, with its contemporary design, historic gardens, privileged rooftop views, and the fine local cuisine at its restaurant.
Outstanding recognitions
Ecostars®
Ecostars® is the leading global sustainability certification, an innovative platform and AI-powered 360 ESG Management Hub for hotels and hotel chains’ CSR departments.
Connie Walsh
10/26/26
5/5
“A superb, memorable hotel stay that exceeded all expectations. More than anything, the reason for 5 stars was the Front Desk and Guest Experience Team, who went above and beyond to make our stay wonderful -- we really appreciated their efforts. The lobby, garden and rooftop were all a luxurious, peaceful oasis in a beautiful historic and walkable area of Madrid. We enjoyed the history of the building and how its design honored its past. Every moment we spent at this hotel was delightful, and we'd absolutely return.”
This section shows customer reviews collected by Google Reviews about their experience at Palacio de los Duques Gran Meliá.
Lisa Williams
10/21/26
5/5
“My daughter and I had an absolutely wonderful stay at the Palacio de los Duques Gran Meliá during our visit to Madrid, which was the beginning of a special international trip celebrating my birthday.
From the moment we arrived, the hotel made us feel incredibly welcome. The staff had thoughtfully arranged special treats for both my daughter and me, including champagne and a beautiful cake to celebrate the occasion. It was such a lovely personal touch and set the tone for an exceptional stay.
We enjoyed the hotel’s RedLevel premium service, which truly elevated our experience. Having access to food, drinks, and additional amenities throughout our stay made everything feel effortless and luxurious. The level of attention and personalized service was outstanding.
What impressed me most was how accommodating the staff were. Every request I made was handled with care and professionalism. At one point, I urgently needed medical assistance to replace medication before continuing our travels to Tanzania, and the hotel helped arrange for a doctor to come directly to the property. That level of responsiveness and support meant so much to me.
Beyond the wonderful service, the hotel itself is beautiful, elegant, and ideally located for exploring Madrid. It offers a lovely combination of luxury, comfort, and genuine hospitality.
This was a particularly meaningful trip for me, and the team at Palacio de los Duques Gran Meliá helped make it even more memorable. I truly felt that they went above and beyond to ensure that my daughter and I had a wonderful experience.
I would absolutely stay here again and highly recommend the RedLevel experience. Thank you to the entire team for making our time in Madrid so special!”
This section shows customer reviews collected by Google Reviews about their experience at Palacio de los Duques Gran Meliá.
C.F
10/21/26
5/5
“Hotel cinco estrellas en zona centro de Madrid, con una terraza jardín muy agradable. Lo mejor del hotel es el trato de todo el personal y la restauración, es decir, la cocina y el desayuno. El desayuno concretamente es el mejor que he tenido nunca en ningún hotel de gama alta de 4-5 estrellas. Los productos son muy variados, hay muchísimas cosas para elegir, además de poder escoger un plato de la carta. Muy bien expuesto todo en el buffet, con una calidad excelente, especialmente destaco los embutidos, el bacon, los quesos, los zumos... merece la pena desayunar porque es toda una experiencia de lujo. El comedor es muy agradable. El servicio en el restaurante es muy bueno. Personal muy educado. Habitación correcta, aunque la habitación básica no es muy grande de tamaño. Buena cama ropa de cama de calidad. Los lugares comunes están bien decorados con muebles buenos. Hotel muy agradable. Lo recomiendo.”
Located in the former stables of the Palace, 300 metres from the Plaza de Oriente, this exclusive restaurant offers three distinct settings and gastronomic delights inspired by the Madrid of the Habsburgs.
The privilege of meeting your customers, family and friends in an exclusive space in the heart of Madrid is possible at Palacio de los Duques Gran Meliá. Top-quality facilities and spaces designed to make your events shine and your celebrations are unforgettable. Organize your carbon-neutral event thanks to the Road to Net Zero Events programme.
Elegance and good taste achieve the perfect balance in this peaceful space with warm, carpeted floors and velvet-lined armchairs. With a queen-size bed, a bathroom with underfloor heating, a bathtub with a rainshower, and views of the quiet, private patio.
RedLevel
Supreme Room RedLevel
City view1 double bed or 2 single beds431 ft2
The elegance and sophistication of superior accommodation in the heart of the Madrid de los Austrias. It has a small lounge off the bedroom with a sofa and coffee table, as well as a sophisticated bathroom with a free-standing bathtub and a rainshower.
Premier Room
City view1 double bed or 2 single beds301 ft2
A room decorated in velvet and hardwood, ideal for resting after a busy day in Madrid. It consists of a king-size bed, a comfortable desk and a bathroom. Simplicity and comfort help ensure an unforgettable stay in the capital.
Supreme Room
City viewDouble bed344 ft2
A stay with elegant design and classic decor, with the latest technological touches to enhance your comfort, awaits you after a day exploring Madrid. Featuring a magnificent double bed, a minimalist bathroom, and large windows.
Family Supreme Room
Patio view1 double bed or 2 single beds409 ft2
The perfect option for enjoying Madrid with the family in this superb and comfortable room. it features a small lounge with a sofa-bed for children and luxury details to ensure the comfort of adults.
RedLevel
Supreme Room RedLevel
City view1 double bed or 2 single beds431 ft2
The elegance and sophistication of superior accommodation in the heart of the Madrid de los Austrias. It has a small lounge off the bedroom with a sofa and coffee table, as well as a sophisticated bathroom with a free-standing bathtub and a rainshower.
RedLevel
Junior Suite RedLevel
City view1 double bed or 2 single beds431 ft2
The perfect balance between classic decoration and avant-garde facilities. It provides a bedroom with a king-size bed, a lounge with a sofa and a table with two chairs, as well as a sophisticated bathroom.
RedLevel
Junior Suite with Terrace RedLevel
City view1 double bed or 2 single beds581 ft2
Discover the perfect refuge and savor your stay in Madrid in a room that combines modern comforts and classic design with luxury finishes. With a lounge with a desk and a fantastic terrace to accompany the elegant bedroom.
RedLevel
One Bedroom Suite RedLevel
1 double bed or 2 single beds484 ft2
A space in which to feel perfectly at home during your stay in the Spanish capital. Discover optimal rest in your elegant bedroom and completely separate lounge, and relax in a spacious designer bathroom.
RedLevel
Master Suite RedLevel
City viewKing-size bed807 ft2
A room where spaciousness and sophistication help guarantee superior comfort. With elegant decoration and superior facilities, it features a bedroom, a separate lounge and a large bathroom.
RedLevel
Two Bedroom Suite RedLevel
Garden view2 double beds797 ft2
For family enjoyment of Madrid without sacrificing the comfort of authentic luxury. A connecting accommodation that links one of the hotel's finest suites with a Premier room, offering an intimate atmosphere with space for everyone and a spacious separate living area for gatherings.
RedLevel
Velázquez Penthouse Suite RedLevel
City viewKing-size bed840 ft2
A fantastic penthouse with views over the Madrid de los Austrias from its amazing terrace and the most distinguished experience in the capital. With a king-size bed in its bedroom and a spacious separate lounge.
RedLevel
Three Bedroom Suite RedLevel
Garden viewDouble bed1130 ft2
Sharing a stay takes on new meaning in this spacious environment. The result of combining one of the hotel's finest suites with two Premier rooms offers maximum comfort for enjoying the best of Madrid with your family.
RedLevel
Margarita Presidential Suite RedLevel
City view1 double bed or 2 single beds1808 ft2
Discover Madrid in the total exclusivity that this charming suite provides. An icon of luxury and spaciousness with a large separate lounge, a magnificent meeting room, a bedroom with a king-size bed and a stunning terrace.
RedLevel
Royal Suite RedLevel
City view1 double bed or 2 single beds2185 ft2
A regal experience in an authentic palace in Madrid. Enhance the feeling of exclusivity and elegance in a room decorated with luxurious materials. It provides a terrace with panoramic views of the Opera and the Barrio de los Austrias.
Family Grand Supreme
Patio view1 double bed or 2 single beds409 ft2
Elegance and warmth unite in this stay designed for enjoying Madrid as a family. Its spacious living area with a sofa bed and carefully chosen details create the perfect balance of comfort, style, and shared moments.
Deluxe Connecting Room
Patio view2 double beds538 ft2
Sleek and elegant, this spacious room offers extra roominess and enveloping comfort for family getaways. Warm textures, velvet armchairs, and a bathroom with heated floors and a bathtub invite you to enjoy a serene pause in Madrid.
Premier Connecting Room
City view2 double beds603 ft2
Velvet and fine woods define this spacious room designed for enjoying time in Madrid with company. A sophisticated space that provides the perfect balance of style, comfort, and well-being.
Family Connecting Room
2 king-size beds710 ft2
Designed for enjoying Madrid as a family, this room combines spaciousness and elegance in a welcoming setting. A living area with a sofa bed invites you to share moments, while thoughtful details add comfort and distinction to every instant.
RedLevel
Junior Suite RedLevel Connecting Room
City view2 double beds732 ft2
Spaciousness and character come together in this room designed for enjoying in company. A space decorated in ochre tones and fine materials to create an immersive atmosphere where comfort is experienced with calm and style, along with the privileges of RedLevel.
RedLevel
Supreme RedLevel Connecting Room
City view1 double bed or 2 single beds861 ft2
Step into a stay where time slows amidst noble woods, velvets, and ochre tones, enveloping you in warmth. An ambiance designed for staying and sharing with elegance in a palace in the heart of Madrid, with the privileges of RedLevel.
RedLevel
Junior Suite RedLevel
City view1 double bed or 2 single beds431 ft2
The perfect balance between classic decoration and avant-garde facilities. It provides a bedroom with a king-size bed, a lounge with a sofa and a table with two chairs, as well as a sophisticated bathroom.
RedLevel
Junior Suite with Terrace RedLevel
City view1 double bed or 2 single beds581 ft2
Discover the perfect refuge and savor your stay in Madrid in a room that combines modern comforts and classic design with luxury finishes. With a lounge with a desk and a fantastic terrace to accompany the elegant bedroom.
RedLevel
One Bedroom Suite RedLevel
1 double bed or 2 single beds484 ft2
A space in which to feel perfectly at home during your stay in the Spanish capital. Discover optimal rest in your elegant bedroom and completely separate lounge, and relax in a spacious designer bathroom.
RedLevel
Master Suite RedLevel
City viewKing-size bed807 ft2
A room where spaciousness and sophistication help guarantee superior comfort. With elegant decoration and superior facilities, it features a bedroom, a separate lounge and a large bathroom.
RedLevel
Two Bedroom Suite RedLevel
Garden view2 double beds797 ft2
For family enjoyment of Madrid without sacrificing the comfort of authentic luxury. A connecting accommodation that links one of the hotel's finest suites with a Premier room, offering an intimate atmosphere with space for everyone and a spacious separate living area for gatherings.
RedLevel
Velázquez Penthouse Suite RedLevel
City viewKing-size bed840 ft2
A fantastic penthouse with views over the Madrid de los Austrias from its amazing terrace and the most distinguished experience in the capital. With a king-size bed in its bedroom and a spacious separate lounge.
RedLevel
Three Bedroom Suite RedLevel
Garden viewDouble bed1130 ft2
Sharing a stay takes on new meaning in this spacious environment. The result of combining one of the hotel's finest suites with two Premier rooms offers maximum comfort for enjoying the best of Madrid with your family.
RedLevel
Margarita Presidential Suite RedLevel
City view1 double bed or 2 single beds1808 ft2
Discover Madrid in the total exclusivity that this charming suite provides. An icon of luxury and spaciousness with a large separate lounge, a magnificent meeting room, a bedroom with a king-size bed and a stunning terrace.
RedLevel
Royal Suite RedLevel
City view1 double bed or 2 single beds2185 ft2
A regal experience in an authentic palace in Madrid. Enhance the feeling of exclusivity and elegance in a room decorated with luxurious materials. It provides a terrace with panoramic views of the Opera and the Barrio de los Austrias.
RedLevel
Junior Suite RedLevel Connecting Room
City view2 double beds732 ft2
Spaciousness and character come together in this room designed for enjoying in company. A space decorated in ochre tones and fine materials to create an immersive atmosphere where comfort is experienced with calm and style, along with the privileges of RedLevel.
RedLevel
Supreme RedLevel Connecting Room
City view1 double bed or 2 single beds861 ft2
Step into a stay where time slows amidst noble woods, velvets, and ochre tones, enveloping you in warmth. An ambiance designed for staying and sharing with elegance in a palace in the heart of Madrid, with the privileges of RedLevel.
The Palacio de los Duques Gran Meliá is just a couple of minutes walk from the Teatro Real. A pleasant walk before you enjoy a truly magical experience: witnessing, in complete privacy and behind closed doors, one of the rehearsals performed by the Orquesta Titular del Teatro Real or by the Coro Titular del Teatro Real, conducted by the Argentinian José Luis Basso.
A city as spectacular as Madrid will become the perfect setting to photograph the most special moments of your trip with the assistance of a professional photographer. Some of the emblematic corners of Madrid become the setting for this exclusive experience. You will have the opportunity to have some photographs taken with them or learn how to capture them with your cell phone for preserving memories.
One of those places that continue to focus on the classic vermouth on tap as well as some of the best bottled references is Viva Madrid, a contemporary tavern located just a few steps from the Plaza de Santa Ana. An iconic enclave in the center of the city that has taken on a new life under the leadership of Diego Cabrera, its owner and one of the best cocktail makers in Spain.
Opened in 1956 and managed by the second generation of the Rey Ávila family, El Corral de la Morería is definitely one of the most special and wonderful places to have a first contact with the world of flamenco. The place where of some of the best shows in the world take place, capable of catapulting new talents in the industry to stardom or keeping those who already have a name on the rise.
2013 was the year in which Nave Oporto was set up in the neighborhood of Oporto, in Carabanchel Bajo, in a former textile warehouse; an artistic initiative that reactivated the outskirts, becoming a generator of culture and expression. Discover this new (and alternative) generation of artists who are revolutionizing the contemporary art scene nationally and internationally, with an expert guide.
How about enjoying Segovia from the heights with a hot air balloon ride? Even better when it is one of the five best destinations in the world to do so. The reason? Its perfect climate and the spectacular views it offers. This experience also opens the door for the inexperienced to enjoy and learn about the notions of the art of balloon riding.
Pottery is on the rise in Madrid. In recent years, this activity has begun to attract the attention of a public looking for leisure alternatives in the city. Even so, this activity is not new. Madrid was the only city in Spain to host a porcelain factory, from the second half of the 18th century to the first half of the 19th century. It was also the place where industrial earthenware saw its boom in the 19th century and where the Alcorcón stew pots, the large jars up to 4m high of Comenar de la Oreja, or the casseroles and pots of Navalcarnero became popular.
Embark on the Rivamare on a unique journey around the Mediterranean and explore the wonders of the Mallorcan coast. The jewel in the crown of the Riva shipping company is delivered by Meliá to provide you with an exclusive experience in an unparalleled natural environment.
Hotel de Mar Gran Meliá, Mallorca - Illetas, Spain
Sailing the Atlantic
Board a private Bavaria 46 Cruiser and follow Tenerife’s volcanic coastline in search of dolphins, pilot whales and other marine life. Accompanied by an expert guide, enjoy quiet swimming coves, paddleboarding and long moments beneath the Atlantic sun.
Gran Meliá Palacio de Isora, Tenerife - Guia de Isora, Spain
Between Islands & Coastlines
Explore the Mediterranean aboard a private vintage French Citroën and an elegant catamaran. Travel between Mallorca’s most beautiful coastal locations, enjoying bespoke routes, hidden coves and a journey designed entirely around personal interests.
Register and access exclusive rates from your very first booking. Our program offers you unique advantages and experiences at our hotels.
A new chapter
MeliáRewards is evolving
Something new is coming. In January 2027, we are starting a new chapter with more recognition, new possibilities, and experiences that are worth repeating.
Embark on the Rivamare on a unique journey around the Mediterranean and explore the wonders of the Mallorcan coast. The jewel in the crown of the Riva shipping company is delivered by Meliá to provide you with an exclusive experience in an unparalleled natural environment.
Hotel de Mar Gran Meliá, Mallorca - Illetas, Spain
Europe
Sailing the Atlantic
Board a private Bavaria 46 Cruiser and follow Tenerife’s volcanic coastline in search of dolphins, pilot whales and other marine life. Accompanied by an expert guide, enjoy quiet swimming coves, paddleboarding and long moments beneath the Atlantic sun.
Gran Meliá Palacio de Isora, Tenerife - Guia de Isora, Spain
Between Islands & Coastlines
Explore the Mediterranean aboard a private vintage French Citroën and an elegant catamaran. Travel between Mallorca’s most beautiful coastal locations, enjoying bespoke routes, hidden coves and a journey designed entirely around personal interests.