Gran Meliá Palacio de Isora ***** Deluxe - Hotel in Tenerife

  • Booking:
  • Germany 01802 12 17 23
  • United Kingdom 0808 234 1953
  • France 0800 919 130
  • Italy 800 788 333
  • Portugal 800 83 40 38
  • Holland 0800 022 8608
  • other countries

Map & Location

Avenida Los Océanos, s/n, Alcalá
Tenerife - Guia de Isora 38686


N +28º 12' 16.12" / W -16º 49' 50.87"

Contact information

Tel: (34) 922 869000Fax: (34) 922 865494

Check-in after 15:00h

Check-out until 12:00h

HomeHotels in SpainHotels in TenerifeGran Meliá Palacio de Isora ***** Deluxe

Level service (Exclusively for adults)

The Red Level at the Gran Meliá Palacio de Isora is the most exclusive service provided by Gran Meliá Hotels & Resorts and boasts the most superior range of personalised and luxurious services. It is designed for adults only (over18).

Opening hours of Red Level Lounge: 7 am - 11 pm (*)

  • Breakfast: 8 am - 11 am (*)
  • Tea, coffee and mineral water service all day long
  • In the late afternoon, there is a one-hour long Open Bar for guests

(*) Times may vary depending on the season 

Preferential and exclusive services

Red Level exclusive services - Gran Meliá Palacio de Isora


  • Special rooms. 53 rooms with hydromassage bathtub for two on the terrace
  • Magnificent private villas
  • Butler service
  • One Water Ritual included at our Spa by Clarins per person per stay
  • Nespresso coffee maker free of charge in rooms
  • Pillow menu
  • Aromatherapy in rooms
  • Hydromassage menu
  • Private reception for check-in, check-out, reservations, information about excursions, amongst others, and always with exceptional personalised attention
  • Access to the private Red Level pool with Pool Concierge
  • Access to the exclusive Red Level Lounge, a beautiful independent building and the heart of this unique service
  • In the late afternoon there is an hour long Open Bar for guests
  • Business Area with free internet, library, daily newspapers, board games amongst other services
  • Daily newspapers in public areas
  • Access to all the resort services: 6 restaurants (a la carte and 1 buffet with show cooking), 7 bars, Spa by Clarins, gym, 3 paddle tennis courts and 3 tennis courts
  • Breakfast service (a la carte and buffet)
  • Snack menu for lunch at the restaurant or by the Red Level pool
  • Red Level La Terrace Restaurant with a la carte dinner (specialising in fondues)
  • Private car park
  • Daily newspaper in rooms (on request)(*)
(*) With additional charge

Butler services


  • Preparation of the hydromassage bathtub (optional) in rooms
  • Ironing service (two items a day, not including delicate materials)
  • Preferential bookings at a la carte restaurants
  • Preferential bookings at Spa by Clarins (a day in advance)
  • Preferential bookings for tennis courts and other activities
  • Bookings of excursions and transport  
  • Personal explanation of the resort facilities
  • Ice replacement
  • Mail
  • Personalised wake-up calls
  • Shoe cleaning (on request)
  • Collection of clothes for laundry (before 10am for same day service)(*)

(*) With charge

Swimming pool services - Pool concierge


  • Private pool for adults only
  • Pool concierge
  • Fresh fruit and juices
  • Variety of sunscreens
  • Refreshing water vaporiser
  • Spa by Clarins aromatic cold towels
  • Sunglasses cleaning
  • Drinks (*)
  • Newspapers, magazines and books
  • Board games and cards

(*) With charge

Private Villas - Gran Melia Palacio de Isora


  • 120 m2 villas on a 600 m2 plot
  • Exclusive for adults
  • Loft-style constructions, modern and contemporary. Discover their unique decoration and matching lighting
  • Garden with private pool
  • Personalised butler service
  • Personalised minibar included
  • Exclusive breakfast in the villa
  • Daily fruit
  • Turn-down service and personalised goodnight detail
  • Personalised cleaning and turn-down schedules
  • Special requests

Book your room