N +28º 12' 16.12" / W -16º 49' 50.87"
Tel: (34) 922 869000Fax: (34) 922 865494
Check-in after 15:00h
Check-out until 12:00h
Red Level for Families is an exclusive and personalised service for guests that expect superior quality attention.
The service consists of personalised and professional attention, offering the highest level of service at all times. It offers the chance to enjoy fantastic leisure activities for both children and adults, as well as greater comfort and wellbeing in guest rooms thanks to unique details and amenities which guarantee an unbeatable experience and an unforgettable vacation.
Guests of the Red Level for Families have access to exclusive areas such as:
Families staying at the Red Level have exclusive access to the Red Level Family Lounge and the following benefits:
A modern and stylish space for children that breathes care, fun, joy, affection and entertainment. Supervised area for our youngest guests from 4 months to 12 years of age. (*)
Space for babies from 4 months to 12 months of age – “El Nido” (The Nest): “El Nido” is our quietest room and is dedicated to the care of our youngest guests. It is a space for sleep and for rest, and has all the resources needed for changing and feeding babies following their normal daily routine. The interior is decorated to feel like a refuge in the branches of a tree.
Children’s play area from 1 to 3 years of age – “Los Alisios”: An open play area that stimulates our youngest guests as they move around and play their games in a location near a sea of clouds, near the sky, the sun and the mountains.
A space for the Palacio’s Chefs and Artists from 4 to 12 years of age – La Nube: In one of the central parts of the indoor play area, we have designed a workshop concept which allows children to bring out their inner chef, artisan or artist.
Recreational workshops for children aged between 4 and 6 and between 7 and 12 years of age.
Multipurpose play area – La Villa: La Villa is a large play area next to La Nube which encourages the kids to move around at play time. It has a cinema, theatre, board games and building blocks, among other things, in a versatile and magical space that accommodates free play time and / or more organised activities.
Families can enjoy the services of a Red Level Family Concierge who will help plan the whole family’s leisure time and all of their activities during their stay, making any bookings required.