Gran Meliá Palacio de Isora ***** Deluxe - Hotel in Tenerife

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  • Germany 01802 12 17 23
  • United Kingdom 0808 234 1953
  • France 0800 919 130
  • Italy 800 788 333
  • Portugal 800 83 40 38
  • Holland 0800 022 8608
  • other countries

Map & Location

Avenida Los Océanos, s/n, Alcalá
Tenerife - Guia de Isora 38686


N +28º 12' 16.12" / W -16º 49' 50.87"

Contact information

Tel: (34) 922 869000Fax: (34) 922 865494

Check-in after 15:00h

Check-out until 12:00h

HomeHotels in SpainHotels in TenerifeGran Meliá Palacio de Isora ***** Deluxe

Red Level for Families - Gran Meliá Palacio de Isora

Red Level for Families is an exclusive and personalised service for guests that expect superior quality attention.

The service consists of personalised and professional attention, offering the highest level of service at all times. It offers the chance to enjoy fantastic leisure activities for both children and adults, as well as greater comfort and wellbeing in guest rooms thanks to unique details and amenities which guarantee an unbeatable experience and an unforgettable vacation.

Guests of the Red Level for Families have access to exclusive areas such as:

  • Area in the Pangea Restaurant for breakfast, lunch and dinner
  • Private sunbed area around the family pool and our infinity pool
  • Red Level Family Lounge and Mar de Nubes



Families staying at the Red Level have exclusive access to the Red Level Family Lounge and the following benefits:

  • Personalised assistance from the Family Concierge
  • Relaxation area for reading (magazines, books) and coffee breaks
  • Open bar in the Family Lounge from 5:30 p.m. to 6:30 p.m.
  • Access to our new space for children: “Mar de Nubes”* (Sea of Clouds)
(*) Sessions for babies and evening sessions at an extra charge.



A modern and stylish space for children that breathes care, fun, joy, affection and entertainment. Facilities available for children from 4 months to 12 years of age. Supervised area for 4 to 12 year olds.

Space for babies from 4 months to 12 months of age – “El Nido” (The Nest): “El Nido” is our quietest room and is dedicated to the care of our youngest guests. It is a space for sleep and for rest, and has all the resources needed for changing and feeding babies following their normal daily routine. The interior is decorated to feel like a refuge in the branches of a tree.

Children’s play area from 1 to 3 years of age – “Los Alisios”: An open play area that stimulates our youngest guests as they move around and play their games in a location near a sea of clouds, near the sky, the sun and the mountains.

A space for the Palacio’s Chefs and Artists from 4 to 12 years of age – La Nube: In one of the central parts of the indoor play area, we have designed a workshop concept which allows children to bring out their inner chef, artisan or artist.

Recreational workshops for children aged between 4 and 6 and between 7 and 12 years of age.

  • Games, Lego and kitchen corner
  • Art and crafts corner
  • Cookery workshops

Multipurpose play area – La Villa: La Villa is a large play area next to La Nube which encourages the kids to move around at play time. It has a cinema, theatre, board games and building blocks, among other things, in a versatile and magical space that accommodates free play time and / or more organised activities.



Families can enjoy the services of a Red Level Family Concierge who will help plan the whole family’s leisure time and all of their activities during their stay, making any bookings required.

  • Reservation of activities
  • Restaurant reservations
  • Reservation of the Bali beds
  • Information and reservations of excursions
  • Reservation of transfers
  • Reservation of babysitting services



  • Red Level Family Concierge at the disposal of the whole family
  • Personalised check-in in the exclusive Red Level for Families area
  • Welcome drinks
  • A water ritual for the whole family at the Spa For Kids (over 5 year olds)
  • 50% discount on the Bali beds and free sunbeds on the beach
  • Daily local newspaper delivery
  • Free paddle tennis and tennis (subject to availability)
  • Preferential bookings for all activities and restaurants
  • New exclusive area in the Pangea Restaurant for breakfast, lunch and dinner
  • Exclusive area by the family pool and the infinity pool.
  • Access to the Red Level Lounge and Mar de Nubes



  • Master Suites with one or two bedrooms with lounge
  • Special welcome amenities for families
  • Rucksacks with gift for the children
  • Family minibar included (first consumption): yoghurts, jars of baby food, energy bars, chocolates, soft drinks, sparkling and still water, M&Ms and daily replacements of coffee, milk and water
  • Special Johnson bathroom amenities for children
  • Bathrobes for children and adults
  • Microwave in the room
  • Nespresso coffee maker
  • Free ironing service (up to 2 items daily)
  • Special daily turn-down service with milk and biscuits
  • Children’s DVDs and video console on request
  • Amenities for babies: bottle warmer, baby seat, potty, cots, baby bath and bathroom stool (on request)



  • Loft style construction with contemporary design and character. Discover its unique decor and wonderful lighting.
  • Garden with private heated pool
  • Games for the children
  • Private palapa in the garden
  • Breakfast included and served in the villa
  • A la carte dinner served in the villa (with charge)
  • Turn-down service and personalised good night details
  • Personalised cleaning times and turn-down service
  • Special requests
  • Personalised butler service
  • Exclusive minibar included 

Book your room