Gran Meliá Fénix - Hotel in Madrid

  • Booking:
  • Germany 01802 12 17 23
  • United Kingdom 0808 234 1953
  • France 0800 919 130
  • Italy 800 788 333
  • Portugal 800 83 40 38
  • Holland 0800 022 8608
  • other countries

Map & Location

Calle de Hermosilla 2
Madrid 28001


N +40º 25' 35.39" / W -3º 41' 21.62"

Contact information

Tel: (34) 91 4316700Fax: (34) 91 5760661

Check-in after 15:00h

Check-out until 12:00h

HomeHotels in SpainHotels in MadridGran Meliá Fénix

Exclusive RedLevel service - Gran Meliá Fénix

Exclusiveness and luxury are reflected in all features and services that Gran Meliá places at your disposal on the Red Level. An oasis within the Hotel, designed with different spaces and intended for the most exclusive guests who desire peace and quiet, attention and the highest standard of service.


The RedLevel Service represents the company’s most exclusive commitment to offer you the highest standard of personalized services and luxury.  Experience RedLevel and discover everything that Gran Meliá Fénix can offer you during your stay in Madrid.

Preferential and exclusive services

RedLevel Lounge - Gran Meliá Fénix

Exclusive RedLevel Lounge

  • Personalized area for Check-in /Check-out
  • Private breakfast hall with buffet breakfast or á la Carte
  • Open Bar service in the afternoon with Möet Chandon, Premium drinks, aperitifs, sweet and salted snacks and delicious “tapas” (*)
  • Living area with TV, music, library and board games (*)
  • Exterior relaxation area with climate control and smokers’ zone (*)
  • Solarium with shower and hammocks (*)
  • Exclusive and preferential services
  • Free Premium Wi-Fi in guestrooms and public areas
  • Wii and Play Station 3 video-consoles 
  • Butler service
  • Preferential reservation in the DRY Cosmopolitan Bar By Javier de las Muelas
  • Shoe-shining and ironing of 1 clothes item free of charge per stay

*For any other service that you may need, do not hesitate to contact our professionals at RedGlove Service

* These public areas of the Hotel are for the exclusive use of RedLevel guests

Gran Meliá Fénix

Special Features

  • Bath products from the Clarins brand
  • Nespresso coffee machine and selection of coffees
  • Daily courtesy attentions
  • Ipod Dock Station and 37” Plasma TV
  • International TV channels and international daily press
  • Pillow menu, DVD’s and music CD’s

RedLevel - Gran Meliá Fénix

Exclusive RedGlove Service

  • RedGlove Service is an innovative concept in Luxury that combines the traditional use of white glove, a symbol of the highest standard of service, with the red carpet, an image of glamour that characterizes the passion of the Gran Meliá brand for service
  • From our specific greeting with the hand on the heart, to care with the smallest details, we strive to transmit our values and our own style in all your experiences in the Gran Meliá Fénix

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