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Destination Inclusive®
Quintana Roo, Mexico

Paradisus Playa del Carmen - Riviera Maya

5 Av. Nte., Luis Donaldo Colosio, 77728 Playa del Carmen, QR, Quintana Roo

An exotic treasure in the heart of the Riviera Maya

Welcome to a little corner of paradise. Located in an incredible mangrove forest very near huge beaches with fine, white sand, this all-inclusive luxury resort guarantees a truly unique stay. Rooms you will love with a sophisticated design and meticulous attention to even the tiniest details. Fun under the Caribbean sun in the pools and water parks for the whole family. A world of flavors in every dish. And a selection of activities that will enrich your spirit and introduce you to the splendor of Mexican culture.

AAA 4 Diamond Certification

Recognition awarded to hotels that meet the highest quality and service standards. It guarantees guests an exceptional experience.

Destination Inclusive® Experiences

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Fun guaranteed

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Natural beauty

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Learning

Accommodation

a room with a bed and a jacuzzi

Roulette Room Playa del Carmen or La Perla

  • Garden view
  • 2 double beds or 1 King bed
  • 624 ft²
Enjoy a dream stay at Paradisus Playa del Carmen or Paradisus La Perla. A Junior Suite for adults only with a terrace overlooking the garden, ideal for savoring the Caribbean atmosphere. Accommodation will be subject to room availability and cannot be guaranteed.
two beds in a room

Junior Suite Nature View

  • Garden view
  • 2 double beds or 1 King bed
  • 624 ft²
An open-plan space with a bedroom and a comfortable lounge with a sofa. Tropical-style furniture, state-of-the-art technology and endless stunning features. In addition to a private terrace overlooking the beautiful gardens.
a room with two beds and a television

Suite Nature View

  • Garden view
  • 2 double beds
  • 839 ft²
Chill out in this one-bedroom suite and enjoy peace and serenity in the whirlpool bathtub on the garden-facing terrace. An elegant lounge with a sofa-bed and a dining room completes this comfortable room.
a bed in a room with a glass door

Master Suite Nature View

  • Garden view
  • King-size bed
  • 1140 ft²
Sophistication is what best describes a suite that includes a bedroom, a spacious living room with two sofas, one of them a sofa bed, and a dining area. Spend the day sunbathing and recharging your batteries in the hot tub on your terrace overlooking the beautiful gardens.
a room with a table and chairs

Two Bedroom Master Suite Nature View

  • Garden view
  • 2 double beds or 1 King bed
  • 1980 ft²
Comfort and luxury in a very spacious suite with king-size bed. It features a dining room, a living room with an armchair and a sofa bed, and two bedrooms. In addition to two terraces with a whirlpool bathtub and views of the exotic resort gardens.
a bedroom with a glass door and a glass door
Family Concierge

Family Concierge Junior Suite Nature View

  • Garden view
  • 2 double beds or 1 King bed
  • 624 ft²
This is the life! An ideal blend of elegance and stylish amenities. Enjoy the caress of the Caribbean breeze on your terrace as you gaze out over the lush gardens. An idyllic setting to enjoy the exclusive benefits offered by the Family Concierge service.
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a room with two beds and a television
Family Concierge

Family Concierge Junior Suite Swim Up

  • Pool view
  • 2 double beds or 1 King bed
  • 624 ft²
Imagine relaxing in a bath while admiring the natural beauty of the tropical environment. An elegant suite with direct access to the pool from the terrace, equipped with the most exclusive Family Concierge benefits. Get ready to enjoy our most premium-quality experience.
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a room with two beds and a television
Family Concierge

Family Concierge Suite Nature View

  • Garden view
  • 2 double beds
  • 839 ft²
A beach side oasis designed to make you feel extra special. The thoughtful decor makes this suite an ideal haven for relaxation. It features a lounge with sofa bed, a bedroom and a private terrace with whirlpool tub with stunning garden views.
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a living room with a television and a couch
Family Concierge

Family Concierge Swim Up Suite

  • Pool view
  • 2 double beds
  • 839 ft²
Unique perks such as direct pool access from the terrace of your suite, where you will also find a whirlpool bathtub. A bedroom and a lounge with a sofa-bed complete this haven of privacy. Plus all the amenities of Family Concierge's premium services.
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a living room with a couch and a table
Family Concierge

Family Concierge Master Suite Nature View

  • Garden view
  • King-size bed
  • 1140 ft²
A new dimension of luxury in a suite that fuses space and comfort with Family Concierge services. It comprises several different areas, as well as a large terrace with a whirlpool tub and stunning garden views.
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a bedroom with a bed and a television
Family Concierge

Family Concierge Master Swim Up Suite

  • Pool view
  • King-size bed
  • 1140 ft²
This suite features a sparkling pool right outside your terrace and all the Family Concierge privileges. A room comprising several spaces: a living room with two sofas, including a sofa bed, a dining room and a bedroom. All this plus a private terrace with hot tub.
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a hot tub with a view of the ocean
Family Concierge

Family Concierge Presidential Suite

  • Garden view
  • King-size bed
  • 1550 ft²
Sophisticated and elegant, this suite is a haven of pure peace. Spacious and impressive, with a private terrace where you can relax and enjoy the gentle Caribbean breeze accompanied by the most exclusive privileges offered by Family Concierge.
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Experience the best moments with your family with premium amenities

Family Concierge aims to satisfy that desire for luxury and comfort everyone longs for. Check into one of our fine rooms or suites at our Riviera Maya all-inclusive resort and get ready for the ultimate vacation experience. Discover the countless benefits our VIP service has to offer.

a pool with palm trees and buildings in the background
a living room with a television and a couch
a swimming pool with a slide and a playground
a man and child on a beach
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Highlighted Services

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Romance by Paradisus

Make the wedding of your dreams come true in a resort with a wide range of options. Choose elegance, distinction and lots of love to celebrate the most important event in your life at Paradisus Playa del Carmen.

a pool with lounge chairs and a hut
YHI Spa

Welcome to an authentic temple of well-being in the heart of Paradisus Playa del Carmen - Riviera Maya. Be pampered with body and facial treatments made with Mexican honey, essential oils and local ingredients. In addition to a wide range of services designed for your personal care.

a room with exercise bikes and a large window
Fitness Center

The gym is equipped with resistance systems including Kinesis®, recumbent bikes with a backrest, a stair climber, ski machine, elliptical, treadmill, rowing machine, weights equipment, and a multi-purpose room with spinning equipment. In addition to Pilates, yoga, spinning, wellness, and massage classes. And PT sessions (extra charge applies). For guests aged 18+.

a water park with a playground and a pool
Enjoy the water

Our resort has a fun water park, two lagoon-style pools, an activity pool and a swim-up bar so you can cool off at any time. Enjoy your most idyllic vacation under the sun on the Riviera Maya.

Services and facilities

Discover a wide selection of services and facilities designed to make your stay effortlessly comfortable and truly enjoyable.

Personalized Butler Service

Bali bed

Direct access to the beach

Spa treatment

Wellness centre spa
Extra fee

Activities for children

Kids club

Water park

Outstanding recognitions

Queer Destination Committed Hotel

This hotel has been named a Committed Queer Destinations Hotel. This program prepares companies and destinations to welcome the LGTBQ+ community, raising awareness and training all their employees.

Wellness for Cancer

YHI Spa is certified by the prestigious Wellness for Cancer organization to provide personalized wellness services to people suffering from cancer.

ESR Award

Accredits the company before its employees, investors, customers, authorities and society, as committed to social responsibility and environmental care with the community where it operates.

Ecostars®

Ecostars® is the leading global sustainability certification, an innovative platform and AI-powered 360 ESG Management Hub for hotels and hotel chains’ CSR departments.

The Hotel Collection

Awarded by AMEX, The Hotel Collection features hotels recognised for their service excellence, comfort, and unique experiences for discerning travellers.

Traveler´s choice

Awarded by TripAdvisor and based on millions of reviews by travellers from all over the world, this annual award acknowledges the quality of hotel facilities and services.

Sal Steak Cave

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Lemon Fish

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1 / 3
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Average rating
4.7/5
9699 reviews

We stayed here for a week. It was my wife, my kid and myself. Three days in the kid got sick and out family concierge (Ana Gutierrez) got us a thermometer so that we could monitor her fever. They were also on top of our reservations and making sure we were comfortable. The food was good. The service was good. The staff was great. Bonus shut out to Daniel who worked the Italian place on March 11. Also get the swim up room. It's well worth the money. We felt like we had a private pool and it was awesome. I recommend this resort.

Robert LaValley

This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.

Jose Manuel Gonzalez

03/11/2026

5/5

Hemos estado atendidos estupendamente por Miguel en compañía de paris mejor servicio imposible, lo recomiendo 100%, ánimo a todos a que vengan a este sitio, es una experiencia y atención inmejorable

This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.

Ricardo Hernandez

03/11/2026

5/5

Excelente

This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.

Kelly Neil

03/10/2026

5/5

Beautiful hotel with lots of options of where to swim, meal options, and hospitality, all thanks to Kevin who went above and beyond! We would definitely stay there again, highly recommended!

This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.

Ace Acevedo

03/10/2026

5/5

Definitely a A+ resort, first time staying and you guys set the bar pretty high. Will be back for sure. Special thanks to Angelo (pool concierge) for making this experience unforgettable. Highly recommended.

This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.
1 / 5

We stayed here for a week. It was my wife, my kid and myself. Three days in the kid got sick and out family concierge (Ana Gutierrez) got us a thermometer so that we could monitor her fever. They were also on top of our reservations and making sure we were comfortable. The food was good. The service was good. The staff was great. Bonus shut out to Daniel who worked the Italian place on March 11. Also get the swim up room. It's well worth the money. We felt like we had a private pool and it was awesome. I recommend this resort.

Robert LaValley

This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.

Jose Manuel Gonzalez

03/11/2026

5/5

Hemos estado atendidos estupendamente por Miguel en compañía de paris mejor servicio imposible, lo recomiendo 100%, ánimo a todos a que vengan a este sitio, es una experiencia y atención inmejorable

This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.

Ricardo Hernandez

03/11/2026

5/5

Excelente

This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.

Kelly Neil

03/10/2026

5/5

Beautiful hotel with lots of options of where to swim, meal options, and hospitality, all thanks to Kevin who went above and beyond! We would definitely stay there again, highly recommended!

This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.

Ace Acevedo

03/10/2026

5/5

Definitely a A+ resort, first time staying and you guys set the bar pretty high. Will be back for sure. Special thanks to Angelo (pool concierge) for making this experience unforgettable. Highly recommended.

This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.

Activities

a room with a large projector screen

The Kidsdom

a man and woman with a child on a beach

The best-ever vacation

a group of kids playing arcade games

The Game Room

Events

a room with a round table and chairs
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  • 26

    Event rooms
  •  
  • 2685

    People
  •  
  • 12832

    ft²

Paradisus Playa del Carmen is one of the main event resorts in the Riviera Maya. With a large Convention Center, the resort hosts weddings, business meetings and conventions. A meeting concierge will assist you personally to help you create a successful event.

1

What is the official category of the accommodation?

It is a 5-star hotel.

2

What are the time limits for check-in and check-out?

Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.

3

What are the contact details?

You can contact this accommodation by calling +52 984 877 3900 or by sending an e-mail to paradisus.playadelcarmen@melia.com.

4

What is the address of the accommodation?

It is located at 5 Av. Nte., Luis Donaldo Colosio, 77728 Playa del Carmen, QR, Playa del Carmen, 77728 Mexico.

5

Will I have Free Wi-Fi?

No, the accommodation does not yet offer this service.

6

What services does the accommodation offer?

Personalized Butler Service, Bali bed, Direct access to the beach, Spa treatment, Wellness centre spa, Activities for children, Kids club, Water park

7

Are there any exclusive services?

Yes. Enjoy a world of exclusivity and sophistication with our The Reserve and Family Concierge services. Superior quality and exceptional details await you to make your stay even more special.

8

How many restaurants and bars are there?

The accommodation has a wide range of dining options which you can try in any of its 26 restaurants and bars.

9

What are the benefits of being a MeliáRewards member?

MeliáRewards is our loyalty programme, and offers members a range of exclusive benefits and special offers. Belonging means you get more: more value, because you get points, surprises and discounts; more possibilities, because you can earn and redeem your points in thousands of ways; and more time, because you become our top priority.

10

How can I make sure I get the best rate?

With Meliá, you will always have the best rate guaranteed. So, if you find an offer with the same conditions at a lower rate (dates, room type, etc.) somewhere else, we will match the offer and give you the best rate. You just need to contact Customer Service, and we will be happy to arrange it for you.

11

How much does it cost to stay at Paradisus Playa del Carmen - Riviera Maya?

Rates at Paradisus Playa del Carmen - Riviera Maya can vary depending on the type of stay. The selected dates, room type, or other conditions will determine the final rate. Choose the dates that best suit you, and we will show you the available rates and prices for this hotel.

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