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Destination Inclusive®
Quintana Roo, Mexico

Paradisus Playa del Carmen - Riviera Maya

5 Av. Nte., Luis Donaldo Colosio, 77728 Playa del Carmen, QR, Quintana Roo

An exotic treasure in the heart of the Riviera Maya

Welcome to a little corner of paradise. Located in an incredible mangrove forest very near huge beaches with fine, white sand, this all-inclusive luxury resort guarantees a truly unique stay. Rooms you will love with a sophisticated design and meticulous attention to even the tiniest details. Fun under the Caribbean sun in the pools and water parks for the whole family. A world of flavors in every dish. And a selection of activities that will enrich your spirit and introduce you to the splendor of Mexican culture.

AAA 4 Diamond Certification

Recognition awarded to hotels that meet the highest quality and service standards. It guarantees guests an exceptional experience.

Expériences Destination Inclusive®

a group of people sitting at a table with food

Fun guaranteed

a woman floating in a pool of water

Natural beauty

a man and child sitting at a table with toys

Learning

a room with a bed and a jacuzzi

Roulette Room Playa del Carmen or La Perla

  • Garden view
  • 2 double beds or 1 King bed
  • 624 ft²
Enjoy a dream stay at Paradisus Playa del Carmen or Paradisus La Perla. A Junior Suite for adults only with a terrace overlooking the garden, ideal for savoring the Caribbean atmosphere. Accommodation will be subject to room availability and cannot be guaranteed.
two beds in a room

Junior Suite Nature View

  • Garden view
  • 2 double beds or 1 King bed
  • 624 ft²
An open-plan space with a bedroom and a comfortable lounge with a sofa. Tropical-style furniture, state-of-the-art technology and endless stunning features. In addition to a private terrace overlooking the beautiful gardens.
a room with two beds and a television

Suite Nature View

  • Garden view
  • 2 double beds
  • 839 ft²
Chill out in this one-bedroom suite and enjoy peace and serenity in the whirlpool bathtub on the garden-facing terrace. An elegant lounge with a sofa-bed and a dining room completes this comfortable room.
a bed in a room with a glass door

Master Suite Nature View

  • Garden view
  • King-size bed
  • 1140 ft²
Sophistication is what best describes a suite that includes a bedroom, a spacious living room with two sofas, one of them a sofa bed, and a dining area. Spend the day sunbathing and recharging your batteries in the hot tub on your terrace overlooking the beautiful gardens.
a room with a table and chairs

Two Bedroom Master Suite Nature View

  • Garden view
  • 2 double beds or 1 King bed
  • 1980 ft²
Comfort and luxury in a very spacious suite with king-size bed. It features a dining room, a living room with an armchair and a sofa bed, and two bedrooms. In addition to two terraces with a whirlpool bathtub and views of the exotic resort gardens.
a bedroom with a glass door and a glass door
Family Concierge

Family Concierge Junior Suite Nature View

  • Garden view
  • 2 double beds or 1 King bed
  • 624 ft²
This is the life! An ideal blend of elegance and stylish amenities. Enjoy the caress of the Caribbean breeze on your terrace as you gaze out over the lush gardens. An idyllic setting to enjoy the exclusive benefits offered by the Family Concierge service.
En savoir plus
a room with two beds and a television
Family Concierge

Family Concierge Junior Suite Swim Up

  • Pool view
  • 2 double beds or 1 King bed
  • 624 ft²
Imagine relaxing in a bath while admiring the natural beauty of the tropical environment. An elegant suite with direct access to the pool from the terrace, equipped with the most exclusive Family Concierge benefits. Get ready to enjoy our most premium-quality experience.
En savoir plus
a room with two beds and a television
Family Concierge

Family Concierge Suite Nature View

  • Garden view
  • 2 double beds
  • 839 ft²
A beach side oasis designed to make you feel extra special. The thoughtful decor makes this suite an ideal haven for relaxation. It features a lounge with sofa bed, a bedroom and a private terrace with whirlpool tub with stunning garden views.
En savoir plus
a living room with a television and a couch
Family Concierge

Family Concierge Swim Up Suite

  • Pool view
  • 2 double beds
  • 839 ft²
Unique perks such as direct pool access from the terrace of your suite, where you will also find a whirlpool bathtub. A bedroom and a lounge with a sofa-bed complete this haven of privacy. Plus all the amenities of Family Concierge's premium services.
En savoir plus
a living room with a couch and a table
Family Concierge

Family Concierge Master Suite Nature View

  • Garden view
  • King-size bed
  • 1140 ft²
A new dimension of luxury in a suite that fuses space and comfort with Family Concierge services. It comprises several different areas, as well as a large terrace with a whirlpool tub and stunning garden views.
En savoir plus
a bedroom with a bed and a television
Family Concierge

Family Concierge Master Swim Up Suite

  • Pool view
  • King-size bed
  • 1140 ft²
This suite features a sparkling pool right outside your terrace and all the Family Concierge privileges. A room comprising several spaces: a living room with two sofas, including a sofa bed, a dining room and a bedroom. All this plus a private terrace with hot tub.
En savoir plus
a hot tub with a view of the ocean
Family Concierge

Family Concierge Presidential Suite

  • Garden view
  • King-size bed
  • 1550 ft²
Sophisticated and elegant, this suite is a haven of pure peace. Spacious and impressive, with a private terrace where you can relax and enjoy the gentle Caribbean breeze accompanied by the most exclusive privileges offered by Family Concierge.
En savoir plus
a man and woman sitting on a couch with a child

Experience the best moments with your family with premium amenities

Family Concierge aims to satisfy that desire for luxury and comfort everyone longs for. Check into one of our fine rooms or suites at our Riviera Maya all-inclusive resort and get ready for the ultimate vacation experience. Discover the countless benefits our VIP service has to offer.

a pool with palm trees and buildings in the background
a living room with a television and a couch
a swimming pool with a slide and a playground
a man and child on a beach
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Services mis en avant

a beach with chairs and a arch

Romance by Paradisus

Make the wedding of your dreams come true in a resort with a wide range of options. Choose elegance, distinction and lots of love to celebrate the most important event in your life at Paradisus Playa del Carmen.

a pool with lounge chairs and a hut
YHI Spa

Welcome to an authentic temple of well-being in the heart of Paradisus Playa del Carmen - Riviera Maya. Be pampered with body and facial treatments made with Mexican honey, essential oils and local ingredients. In addition to a wide range of services designed for your personal care.

a room with exercise bikes and a large window
Fitness Center

The gym is equipped with resistance systems including Kinesis®, recumbent bikes with a backrest, a stair climber, ski machine, elliptical, treadmill, rowing machine, weights equipment, and a multi-purpose room with spinning equipment. In addition to Pilates, yoga, spinning, wellness, and massage classes. And PT sessions (extra charge applies). For guests aged 18+.

a water park with a playground and a pool
Enjoy the water

Our resort has a fun water park, two lagoon-style pools, an activity pool and a swim-up bar so you can cool off at any time. Enjoy your most idyllic vacation under the sun on the Riviera Maya.

Services et installations

Profitez d'une large gamme de services qui rendront votre séjour vraiment différent et absolument inoubliable.

Personalized Butler Service

Bali bed

Direct access to the beach

Spa treatment

Wellness centre spa
Frais supplémentaire

Activities for children

Kids club

Water park

Reconnaissances exceptionnelles

Queer Destination Committed Hotel

This hotel has been named a Committed Queer Destinations Hotel. This program prepares companies and destinations to welcome the LGTBQ+ community, raising awareness and training all their employees.

Wellness for Cancer

YHI Spa is certified by the prestigious Wellness for Cancer organization to provide personalized wellness services to people suffering from cancer.

ESR Award

Accredits the company before its employees, investors, customers, authorities and society, as committed to social responsibility and environmental care with the community where it operates.

Ecostars®

Ecostars® is the leading global sustainability certification, an innovative platform and AI-powered 360 ESG Management Hub for hotels and hotel chains’ CSR departments.

The Hotel Collection

Awarded by AMEX, The Hotel Collection features hotels recognised for their service excellence, comfort, and unique experiences for discerning travellers.

Traveler´s choice

Awarded by TripAdvisor and based on millions of reviews by travellers from all over the world, this annual award acknowledges the quality of hotel facilities and services.

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a long table with chairs and tables in a restaurant
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Lemon Fish

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1 / 3
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Note moyenne
4.7/5
9992 avis

Jose Manuel Gonzalez

03/11/2026

5/5

Hemos estado atendidos estupendamente por Miguel en compañía de paris mejor servicio imposible, lo recomiendo 100%, ánimo a todos a que vengan a este sitio, es una experiencia y atención inmejorable

Cette section présente les avis clients recueillis par Google Reviews concernant leur expérience au Paradisus Playa del Carmen - Riviera Maya.

Ricardo Hernandez

03/11/2026

5/5

Excelente

Cette section présente les avis clients recueillis par Google Reviews concernant leur expérience au Paradisus Playa del Carmen - Riviera Maya.

Kelly Neil

03/10/2026

5/5

Beautiful hotel with lots of options of where to swim, meal options, and hospitality, all thanks to Kevin who went above and beyond! We would definitely stay there again, highly recommended!

Cette section présente les avis clients recueillis par Google Reviews concernant leur expérience au Paradisus Playa del Carmen - Riviera Maya.

Ace Acevedo

03/10/2026

5/5

Definitely a A+ resort, first time staying and you guys set the bar pretty high. Will be back for sure. Special thanks to Angelo (pool concierge) for making this experience unforgettable. Highly recommended.

Cette section présente les avis clients recueillis par Google Reviews concernant leur expérience au Paradisus Playa del Carmen - Riviera Maya.

Kyle Lynch

03/09/2026

5/5

We had an amazing week @ Paradisus Playa Del Carmen. Our experience was A+ from top to bottom! We loved everything - from the spacious suite, amazing food options (Blue Agave was our favorite - shout out to Eduardo and his amazing service!), the ice cream and coffee hut, beautiful beach, nightly entertainment, tons of pool options including the waterpark - the list goes on. We booked the Family Concierge package, and the staff had setup some fun things in our suite for our 4-year-old every other day (thank you, Ana!). The FC team also took care of all of our dinner reservations which was amazing and they were quick to communicate with us in WhatsApp anytime we had questions. Room service for breakfast is a must try - lots of options available to start your day off right! Our suite was always well kept by the housekeeping staff and the turn down service each night was terrific. If you book here you will not be disappointed, other than when it is time to go home. We can't wait to come back. A big thank you to everyone @ Paradisus Playa Del Carmen for our unforgettable vacation!

Cette section présente les avis clients recueillis par Google Reviews concernant leur expérience au Paradisus Playa del Carmen - Riviera Maya.
1 / 5

Jose Manuel Gonzalez

03/11/2026

5/5

Hemos estado atendidos estupendamente por Miguel en compañía de paris mejor servicio imposible, lo recomiendo 100%, ánimo a todos a que vengan a este sitio, es una experiencia y atención inmejorable

Cette section présente les avis clients recueillis par Google Reviews concernant leur expérience au Paradisus Playa del Carmen - Riviera Maya.

Ricardo Hernandez

03/11/2026

5/5

Excelente

Cette section présente les avis clients recueillis par Google Reviews concernant leur expérience au Paradisus Playa del Carmen - Riviera Maya.

Kelly Neil

03/10/2026

5/5

Beautiful hotel with lots of options of where to swim, meal options, and hospitality, all thanks to Kevin who went above and beyond! We would definitely stay there again, highly recommended!

Cette section présente les avis clients recueillis par Google Reviews concernant leur expérience au Paradisus Playa del Carmen - Riviera Maya.

Ace Acevedo

03/10/2026

5/5

Definitely a A+ resort, first time staying and you guys set the bar pretty high. Will be back for sure. Special thanks to Angelo (pool concierge) for making this experience unforgettable. Highly recommended.

Cette section présente les avis clients recueillis par Google Reviews concernant leur expérience au Paradisus Playa del Carmen - Riviera Maya.

Kyle Lynch

03/09/2026

5/5

We had an amazing week @ Paradisus Playa Del Carmen. Our experience was A+ from top to bottom! We loved everything - from the spacious suite, amazing food options (Blue Agave was our favorite - shout out to Eduardo and his amazing service!), the ice cream and coffee hut, beautiful beach, nightly entertainment, tons of pool options including the waterpark - the list goes on. We booked the Family Concierge package, and the staff had setup some fun things in our suite for our 4-year-old every other day (thank you, Ana!). The FC team also took care of all of our dinner reservations which was amazing and they were quick to communicate with us in WhatsApp anytime we had questions. Room service for breakfast is a must try - lots of options available to start your day off right! Our suite was always well kept by the housekeeping staff and the turn down service each night was terrific. If you book here you will not be disappointed, other than when it is time to go home. We can't wait to come back. A big thank you to everyone @ Paradisus Playa Del Carmen for our unforgettable vacation!

Cette section présente les avis clients recueillis par Google Reviews concernant leur expérience au Paradisus Playa del Carmen - Riviera Maya.

Activités

a room with a large projector screen

The Kidsdom

a man and woman with a child on a beach

The best-ever vacation

a group of kids playing arcade games

The Game Room

Événements

a room with a round table and chairs
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  • 26

    Salles de réunion
  •  
  • 2685

    Personnes
  •  
  • 1192

Paradisus Playa del Carmen is one of the main event resorts in the Riviera Maya. With a large Convention Center, the resort hosts weddings, business meetings and conventions. A meeting concierge will assist you personally to help you create a successful event.

1

Quelle est la catégorie officielle de l'établissement ?

Il s'agit d'un hôtel 5 étoiles.

2

Quels sont les délais d'arrivée et de départ ?

L'enregistrement peut être effectué à partir de 15:00 le jour de l'arrivée. Le départ doit être effectué avant 12:00 le jour du départ.

3

Quelles sont les coordonnées de l'établissement ?

Vous pouvez contacter cet établissement en appelant le +52 984 877 3900 ou en envoyant un e-mail à paradisus.playadelcarmen@melia.com.

4

Quelle est l'adresse de l'établissement ?

Il est situé à 5 Av. Nte., Luis Donaldo Colosio, 77728 Playa del Carmen, QR, Playa del Carmen, 77728 Mexico.

5

Est-ce que je disposerai d'une connexion Wi-Fi gratuite ?

Non, l'établissement ne propose pas encore ce service.

6

Quels services l'établissement offre-t-il ?

Personalized Butler Service, Bali bed, Direct access to the beach, Spa treatment, Wellness centre spa, Activities for children, Kids club, Water park

7

Y a-t-il des services exclusifs ?

Oui. Profitez d'un monde d'exclusivité et de sophistication avec nos services The Reserve et Family Concierge. Une qualité supérieure et des détails exceptionnels vous attendent pour rendre votre séjour encore plus spécial.

8

Combien de restaurants et de bars y a-t-il ?

L'établissement propose un large éventail d'options de restauration que vous pouvez essayer dans l'un de ses 26 restaurants et bars.

9

Quels sont les avantages d'être membre de MeliáRewards ?

MeliáRewards est notre programme de fidélité et offre à ses membres une série d'avantages exclusifs et d'offres spéciales. L'appartenance signifie que vous obtenez plus : plus de valeur, car vous obtenez des points, des surprises et des réductions ; plus de possibilités, car vous pouvez gagner et échanger vos points de milliers de façons ; et plus de temps, car vous devenez notre priorité absolue.

10

Comment m'assurer d'obtenir le meilleur tarif ?

Avec Meliá, vous bénéficiez toujours du meilleur tarif garanti. Ainsi, si vous trouvez une offre avec les mêmes conditions à un tarif inférieur (dates, type de chambre, etc.) ailleurs, nous égalerons l'offre et vous offrirons le meilleur tarif. Il vous suffit de contacter le Service Client, et nous serons ravis de nous en charger pour vous.

11

Quel est le coût d’un séjour à Paradisus Playa del Carmen - Riviera Maya ?

Les tarifs à Paradisus Playa del Carmen - Riviera Maya peuvent varier en fonction du type de séjour. Les dates sélectionnées, le type de chambre ou d’autres conditions détermineront le tarif final. Choisissez les dates qui vous conviennent le mieux, et nous vous montrerons les tarifs et prix disponibles pour cet hôtel.

Découvrez nos marques

  • luxury
  • premium
  • essential