Family Concierge at Paradisus La Esmeralda ***** -   Playa del Carmen

  • Reservations
    • Germany 01802 12 17 23
    • United Kingdom 0808 234 1953
    • France 0800 919 130
    • Italy 800 788 333
    • Portugal 800 83 40 38
    • Holland 0800 022 8608
    • other countries
    • Germany 0800 808 8300
    • United Kingdom 0800 021 1649
    • France 0800 919 130
    • Italy 800 089 854
    • Portugal 1 800 502 220
    • Holland 0800 022 8608
    • other countries

Map & Location

5 Avda Calle 112 Col Luis Donaldo Colosio
Ciudad del Carmen


N +20º 38' 49.70" / W -87º 3' 24.83"

Contact information

Tel: (52) 984 8773900Fax:

Check-in after h

Check-out until h

HomeHotels in MexicoHotels in Playa del CarmenFamily Concierge at Paradisus La Esmeralda *****


Our exclusive Family Concierge suites with personalized service and luxuries adapted to all the family's members.  Our qualified and experience team of attentive Family Concierges will take care of all your needs.  This ample suite measuring 48 m2 is flooded with tropical sunlight thanks to the large glass doors with a view of the 10 m2 private terrace with ocean view.

Modern dark wood furnishings and luxurious dream beds are part of the lush experience.  The bathroom is another corner of paradise, with a rain shower and an immersion bathtub for a relaxation session.  Relax on the living room sofa with a snack from the mini-bar or call the 24-hour room service.  The Deluxe Junior Suites Family Concierge are equipped with a King-size or two double beds (on request at check-in), and they offer deluxe amenities.


  • Free WiFi Internet access
  • Room service 24h
  • Laundry service (surcharges may apply)
  • Personalized pillow menu
  • Daily press delivery
  • Personalized turndown service
  • Special aromatherapy menu in the room (surcharges can apply)


  • A private Family Concierge salon with air-conditioning for check-in/-out, with library, free Internet access, daily continental breakfast buffet, coffee and drinks available during the day, international press, cocktails and snacks in the afternoon
  • Assistance from the Family Concierge all day, and complimentary use of a cell phone during the stay for instant communication
  • Á la carte breakfast and lunch at the exclusive Hydro Grill restaurant
  • Guaranteed preferential booking at specialty restaurants, YHI Spa, activities and excursions
  • Access to the Family Concierge private swimming pool with a swim-up bar and Bali beds
  • Private beach area with concierge service
  • Exclusive Family Concierge massage area ($)
  • Exclusive Family Concierge fitness center
  • Meeting room in the Family Concierge lounge
  • Complementary beach kit Paradisus Kids at check-in
  • Activities menu for children and teenagers
  • Children's sized bathrobe and mini-slippers in the closet
  • Children's bath amenities such as a mini-kit with soap, toothbrush, shower gel, biodegradable mosquito repellent, and children's beach towel
  • Nespresso coffee machine in the room
  • Activities menu in the room
  • Children's drinks in the mini-bar
  • PlayStation®, Nintendo Wii and Xbox 360 available on request
  • Children's pillows
  • Turndown service with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Exclusive access to Hydro Grill restaurant with á la carte cuisine
  • 40" flatscreen TV with cable
  • CD/DVD player
  • Radio alarm clock with iPod base
  • Living room with sofa
  • Private terrace with whirlpool
  • Modern bathroom with sensory bathtub and rain shower
  • Mini-bar replenished daily
  • Marble floors
  • Individual control for air conditioning
  • Iron and ironing board
  • Safe in the room

Book your room