Meliá Santiago de Cuba -   Santiago de Cuba

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    • other countries
    • Germany 0800 808 8300
    • United Kingdom 0800 021 1649
    • France 0800 919 130
    • Italy 800 089 854
    • Portugal 1 800 502 220
    • Holland 0800 022 8608
    • other countries

Map & Location

Avd. de las Américas y Calle M
Santiago de Cuba 90400
Cuba

COORDINATES:

N +20º 1' 34.82" / W -75º 48' 38.88"

Contact information

Tel: (53) 226 87070Fax: (53) 226 87170

melia.santiago.de.cuba@melia.com

Check-in after 14:00h

Check-out until 12:00h

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Travel information - Meliá Santiago de Cuba

In order to make your visit to our country more successful and to avoid any mishaps, we offer you a series of tips that might help you:

IMMIGRATION AND CUSTOM REGULATIONS IN CUBA

To enter our country, you need a valid passport and appropriate visa (or tourist card) issued by your travel agent or by the Cuban consulate in the country of origin (except in cases of countries that have visa exemption with Cuba).

You should also have travel insurance that includes medical expenses or a policy for medical expenses with coverage in Cuba. For more information visit the Cuban Ministry of Tourism website (www.cubatravel.cu) and Asistur insurance company (www.asistur.cu).

Cuban customs use the Red and Green Channel systems in ports and international airports.

When entering the country, your personal effects are exempt from custom duty. As a tourist, you can also import new or used articles that don’t form part of your personal effects, up to a maximum total value of 1,000 CUC.

You can import an unlimited amount of freely convertible money, in cash, cheque or other means of payment used by international private banks. If the amount exceeds 5,000 US dollars or its equivalent in other currencies, you are obliged to declare it before the custom officer and fill in the Passengers Customs Declaration form.

On your departure, you can only freely export up to 5,000 US dollars or the equivalent in other currencies in cash, cheque or other means of payment used by international private banks. You cannot export the payment method known as "convertible weight legal tender" (CUC), in any denomination nor in Cuban pesos, nor in a commercial character.

You cannot import, export or consume drugs and narcotics; explosives; objects, photos, literature or any other pornographic item; animals, plants and their parts designated as a protected or endangered species. If you violate these regulations you will be subject to the criminal liability that applies in each case.

You cannot export fire arms without the express authorization of the Public Security Department of the Ministry of the Interior. You must process the appropriate permits before your arrival.

For more information, go to www.aduana.co.cu

FORMS OF PAYMENT

The Cuban peso (CUP) is the national currency, but payment of all tourist products and services in the country can be made using the convertible peso (CUC). The euro is also accepted in Varadero, Cayo Coco, Cayo Guillermo, Cayo Santa María, Cayo Largo del Sur, Santa Lucía (n Camagüey), Playa Covarrubias (Las Tunas) and the resorts of the north coast of Holguín.

You can also make payments with the following credit cards VISA INTERNATIONAL, MASTERCARD, ACCESS, BANCOMER INTERNATIONAL, BANAMEX, DINNERS CLUB INTERNATIONAL, JCB and CARNET, and others issued in the country (BFI and RED cards). Credit cards issued by USA banks and their affiliates are not accepted.

The US dollar is no longer in circulation in Cuba, so we recommend that you don’t bring any into the country, plus there is a 10% conversion tax. Change currency at the Casas de Cambio (CADECA), which you can find in the major towns and cities or in other official places. Never exchange currency unofficially in the street. If you do, bear in mind that CUC is equivalent to 24 CUP (sale) and 25 CUP (purchase).

For more information on means of payment in Cuba, go to www.cubaweb.cu

MEDICAL SERVICES

If you are coming from a country where there is yellow fever or where cholera is endemic, or if there are any infection areas declared so by the World Health Organisation, you must present a vaccination certificate issued at least 10 days before and no longer than 10 prior to entering the island.

There are medical services in all the hotels in Cuba and international clinics in the main tourist destinations in the country.

EXPORTATION

On your departure, you have to state orally before Customs the amount of twisted tobacco you have on you and in the suitcase. You can export up to 50 units without having to present any documentation. You can export quantities exceeding that amount if they are contained in their original packaging, unopened and sealed with the official hologram, and accredited with official invoice or sales documentation, issued by the shops authorized to sell Havana cigars. Any amount exceeding 50 units that are not declared or do not have proof of their legal purchase will be confiscated.

You can export art items that are not capital assets, only with the express authorization of the national registry of Cultural Property. You cannot export books or other publications over 50 years of age, copies of Ediciones R or those in libraries or other organisations.

MORE ABOUT CUBA

In Cuba there is total religious freedom, guaranteed by the Constitution of the Republic. The climate requires light clothing, preferribly made of cotton. A swim suit and sun cream should not be missing from your luggage, as well as a jumper or light coat if you are travelling in winter or thinking of visiting the more mountainous areas.

The electricity is 110 volt, 60 cycles; although many hotels have 220 volt. The majority of the sockets are for flat plugs, if yours is otherwise, we recommend bringing an adaptor. Cuban time is -5 Greenwich Mean Time (standard time of the east of USA and Canada). From April to October summer time is introduced (clocks go forward by an hour) to get the most sunlight.

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