Tel: (55) 11 2942-4900Fax: (55) 11 2942-4901
N -23º 32' 48.84" / W -46º 34' 16.31"
The policies and rules have been created to guarantee a secure and safe stayand are well structured for everyone. Please read each point carefully and if you have any doubts, contact the hotel.
Check-in and check-out
The stipulated timefor check-in at the TRYP Tatuapé is 2pm. Check-out is until 12am.
You can check-in before the stipulated time. However, the guest must book the room the night before when an additional daily rate will be charged until 7am and half a day between 7am and 11am. The hotel also offers the possibility ofa latecheck-out, until 6pm, with a supplement of 50% of the daily price. After this time a full day will be charged.
Forms of payment
The Meliá hotels accept cash or credit cards (Amex, MasterCard, Visa, Diners) as forms of payment. We do not accept cheques. During check-in the guest’s credit card will be pre-authorised, as a guarantee of payment.
Cancellation and no-show
In the event of a cancellation not within the time period or a no-showon the date of reservation, a day’s rate will be charged. To avoid any such charge, bookings must be cancelled 24 hours before check-in. Cancellation policies may vary with promotional rates.
At the time of the booking the credit card will be pre-authorised as a guarantee against a no-show.
The extra bed service has a charge for children over the age of 6 and for adults.
The extra bed is free of charge for children under the age of 6.
NOTE: In accordance with Article 82 of the Statute of Children and Adolescents, it is prohibited for children and adolescents to stayin hotels, motels or similar establishments unless they are authorized to do so or accompanied by their parents or guardians. In the event that a child is accompanied by their parents or guardians, documents must be presented to prove this relationship during check-in. If a person has no direct relationship with the child or has a relationship of a different kind (uncle, cousin, grandparent, etc.), authorisation by the child’s parents must be presented during check-in with a notarized signature.
Pets are not allowedinto the hotel, except guide dogs, on presentation of the relevant documentation.