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Customer service

This section includes extensive information on contact details for our hotels, corporate offices and departments all over the world.

Please don't hesitate to contact us if you need any information or if you have any questions you need answered or any suggestion you would like to make that might help us improve our service.

If you would like to book by telephone

"You can contact us calling the 0800 96 2720 from the UK, through our web forms or see our list of customer service numbers for calls from other countries.

If you would like to make a group reservation (more than 9 rooms) or reserve a meeting room: Please call 0808 234 82 71 from the UK or send us an e-mail to groups@melia.com"

If you would like to contact the mas Rewards customer service desk

Should you wish to contact the customer care service of the mas Program, call 901 34 44 44, use your mas on-line account http://es.melia.com/programa-mas/mas.htm

If you would like to contact us for any other reason

For messages about a stay you have had in one of our hotels: calidad@melia.com
To comment on your bookings, please click here.